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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed Bugs!!!!! Horrible bed bugs!!
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Aaron, thank you for staying with us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
It need a upgrade and it didn't smell good and dirty wash clothes and towel..never go ba k there and want tell no one to go there. Never stay at a extended stay that bad.
Business response:
Ronnie, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. Your concerns have been relayed to our housekeeping team, and together we will make sure corrective actions are taken so this doesn't happen again. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Poor cleanliness and not enforcing smoke free Unfortunately our stay to visit with family was not all that we had wanted. When we arrived at the hotel, I was given a key for a room on the first floor. When I entered the room, the TV was on and the beds we're a mess as well as clothing laying across the bed. I immediately went back to the front desk. The second room, directly above the first room had the beds made and the appearance of being clean at first glance. The toilet had stains in it from use(not cleaned) and there wa... read more
Business response:
Melissa, thank you for being our guest. We apologize for the issues you encountered in your rooms and regret the inconvenience caused. Your feedback has been discussed with our housekeeping and front desk teams to improve the quality of our accommodations and services going forward. Even though we are a non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We would like to regain your trust and hope you will give us that... read more
All families with pets confined to one area of facility. Loud long term guests. Multiple confrontations amongst guests resulting in bashing out car windows, slashing tires. Multiple police visits. Not a restful place.
Business response:
Tracy, thank you for your feedback. We are sorry for the isolated incident you mentioned and for the inconvenience you experienced. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this encounter with a much more positive memory. Sincerely, Hotel Management
Monica Bloody and nasty sheets....general manager's attitudes was horrible as if she did not care.
Business response:
Monica, thank you for your comments. We are sorry your visit was not a pleasant one and regret the cleanliness issues you encountered in your room. Moreover, we apologize for the disappointing service you received from one of our associates. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our service going forward, ensuring this is not repeated in the future. Please consider giving us another chance to prove we are up to the task of delivering excellent service a... read more
Our room was suppose to be smoke free but smelled of smoke, outside smelled like marijuana. Cars were racing all night. I wouldn’t have stayed there for more than one night
Business response:
Thank you for staying at our hotel. We are sorry for the disappointing stay you had this time and regret your non-smoking room had a smoke odor. We have shared this with the housekeeping team to make sure this room receives a deep cleaning. Also, we apologize for the noise issue you experienced. We would have loved the opportunity to resolve these problems while you were here and moved you to another room upon request. We hope you will return as we would love to provide you with a better experience and a good night's rest! S... read more
During check in after 3pm, first room provided, was still not clean, 25 minutes later, and checking two more rooms, a room finally came up that was somewhat made by room service.
Business response:
Gustavo, thank you for being our guest. We apologize for the cleanliness issues you encountered in both your room at your arrival and the inconvenience you had due to it. Please be assured that we have shared your feedback with the appropriate teams to prevent such incidents from occurring again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.