This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is in need of a face lift! Room doors are dented, and need painting. My room was dusty, and the bed sheets were stained. The mattress was stained as well. There was a used washcloth, and towel hanging on the shower curtain rod, left by the previous occupant. There are no coffee pots, and coffee in the room. This is a first for me! I've always had coffee pots and coffee in hotel rooms. I did not feel comfortable sleeping in this room. I never complain about business experiences, and very rarely respond to survey ... read more
Business response:
We apologize for falling short of your expectations for a stellar stay. Your feedback concerning the condition of our property will be discussed when we are in the process of finalizing our renovation plans. So till these plans are formulated, we will make sure our housekeeping and maintenance teams will try their best to keep our facilities clean and well-maintained. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider staying wit... read more
Terrible Terrible. The toilet would not flush, there was mildew all over the shower curtain, and the room smelled of cigarette smoke.
Business response:
Bobbie, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not happy Elevator out of order and my wife is handicapped but they did not seem to care. Really poor water pressure on second floor,
Business response:
Lawrence, thank you for taking the time to post a review of our hotel. We are sorry for the difficulties you and your wife faced as well as elevator not being operational during your stay. We know such issues can have a significant impact on a guest's experience, and we will be sure to take care of it on your next visit. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
The room was nasty the floors were not vacuumed my toilet constantly leaked water all over the bathroom floor the air condition stopped working and there were big water bugs crawling everywhere I will never ever stay here ever again
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our entire team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Stains on the walls and doors. A dead cockroach in the bathroom, the toilet didnt work. And bed bugs besides. The manager was very nice though.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Very bad property. Location bad Atmosphere bad Staff not good
Business response:
Melo, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room was moldy, smelly and dingy. Very bad experience.
Business response:
Parveen, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Smh Room smelled like weed and fish from previous people cooking crab legs. Toilet didn't flush, fridge smelled, TV didn't work, comforter had all kings of stains on them and sink stopper was broke water wouldn't go down and the day shift young lady that checked me in was rude ! Will Never stay again !
Business response:
Rhonda, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not in your case. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review has been shared with our maintenance team to review and rectify the issue you encountered immediately. We hope you will consider giving us another chance to... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.