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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No was there to check me in. I called the number on the phone and no one answered. I had to book another hotel. I would like a full refund.
Business response:
Dear Guest, We’re sincerely sorry for the inconvenience you experienced upon arrival and the lack of assistance during check-in. This is not reflective of the service standards we aim to maintain, and your comments have been shared with the leadership team for immediate review. We understand how frustrating this must have been and will be taking steps to ensure greater attentiveness during guest arrivals. We hope to have the opportunity to restore your confidence inuson a future visit. Sincerely, Hotel Management
Gentleman up front was very pleasant. Roach on floor. Weird smell and constant noise during the night.
Business response:
Dear Guest, We regret to learn that your visit fell short of expectations and apologize for the discomfort you encountered. It’s unfortunate that environmental concerns and nighttime disturbances affected your rest, and we appreciate your patience in bringing these matters to our attention. Your comments have been shared with our team to ensure appropriate follow-up and improved guest comfort moving forward. We’re also pleased to know our front desk associate made a positive impression. We hope to have the opportunity to res... read more
Bed was clean and that's about it. Bed skirt ripped.The laminate floor was filthy. Walked barefooted and feet were dirty after just a few steps. Wore socks and they were nasty after the second day (only had one spare pair). The side panels of the fridge doors were dirty. We wouldn't touch them bare handed. Room was on highway side. There are two windows side-by-side and back-to-back (total of four). You can't fully close either side, so the highway noise was pretty bad. Luckily, had an extra blanket to stuff in the window. T... read more
Business response:
Dear Sean, We sincerely apologize that your recent stay did not meet your expectations and left you feeling dissatisfied. We understand how frustrating it must have been to encounter issues with cleanliness, maintenance, and noise during your visit. Your observations about the condition of the room and the lack of amenities have been shared with our front desk and housekeeping teams for immediate review and corrective action. We genuinely regret the inconvenience caused and appreciate your detailed feedback—it helps us ident... read more
The room stunk of BO. The hallways stunk terrible. Hallway carpets covered in stains. everything smelled terrible. Would never stay there again. No ice in the building. No vending machines. No hand towels. No soap for the kitchen sink, only 1 tiny bar of soap as the only amenity of the entire place.
Business response:
Dear John, Thank you for taking the time to share your review with us. We sincerely apologize for the condition of the property and the limited amenities you encountered during your stay. This falls short of the standards of comfort and convenience we strive to maintain, and we regret the discomfort it caused. Your feedback has been shared with our team as we continually work to improve the overall experience and ensure that our guests have access to the essential comforts they expect. We appreciate your insights and hope to... read more
Llege alas 12 de la noche nunca me atendieron y ya tenia recervacion y todo para nada no abian recepcionistas
This place was disgusting! There was a smell when I got in that I assumed was someone cooking, but when I got to my floor I knew it was just the place. It was so bad I couldn’t sleep, I ended up booking a room at a holiday inn express and trying to get a refund that they apparently denied. If you get the opportunity to stay here, DO NOT take it. Sleep in your car if you have to.
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People smoking in and out the room was stained and dirty just stink overall the stairs and hallway was dirty and smelt bad ppl just in and out constantly
Business response:
Dear Carmen, Thank you for taking the time to share your experience. We are very sorry to hear about the concerns you encountered during your stay. What you described doesn’t reflect the environment we aim to provide, and we take your feedback seriously. Your comments will be shared with the appropriate teams for review and action. We appreciate you bringing this to our attention and hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management
No pool, ice machines etc. for ten to twenty dollars a night more you can have a newer, nicer hotel within walking distance of this one. The staff are kind but they cannot fix the fact that this place feels run down and old. The smoking in front of the main entrance is also a turn off and there’s always someone there smoking
Business response:
Dear Edward, Thank you for sharing your thoughts and for recognizing the efforts of our team. We are sorry to hear that aspects of your visit did not fully meet your expectations. We understand how the overall condition and environment can influence a stay, and we are continuously working to enhance the guest experience. Your feedback is valued and will be considered as we make improvements. We’d appreciate the opportunity to welcome you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.