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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Llege alas 12 de la noche nunca me atendieron y ya tenia recervacion y todo para nada no abian recepcionistas
This place was disgusting! There was a smell when I got in that I assumed was someone cooking, but when I got to my floor I knew it was just the place. It was so bad I couldn’t sleep, I ended up booking a room at a holiday inn express and trying to get a refund that they apparently denied. If you get the opportunity to stay here, DO NOT take it. Sleep in your car if you have to.
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People smoking in and out the room was stained and dirty just stink overall the stairs and hallway was dirty and smelt bad ppl just in and out constantly
Business response:
Dear Carmen, Thank you for taking the time to share your experience. We are very sorry to hear about the concerns you encountered during your stay. What you described doesn’t reflect the environment we aim to provide, and we take your feedback seriously. Your comments will be shared with the appropriate teams for review and action. We appreciate you bringing this to our attention and hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management
No pool, ice machines etc. for ten to twenty dollars a night more you can have a newer, nicer hotel within walking distance of this one. The staff are kind but they cannot fix the fact that this place feels run down and old. The smoking in front of the main entrance is also a turn off and there’s always someone there smoking
Business response:
Dear Edward, Thank you for sharing your thoughts and for recognizing the efforts of our team. We are sorry to hear that aspects of your visit did not fully meet your expectations. We understand how the overall condition and environment can influence a stay, and we are continuously working to enhance the guest experience. Your feedback is valued and will be considered as we make improvements. We’d appreciate the opportunity to welcome you again in the future. Sincerely, Hotel Management
Just to sleep for one night was fine, but the kitchen was dirty, the lobby elevator was dirty, the parking wasn't the best. Wouldn't stay again unless it was the absolute last option
Business response:
Dear Ms. Manning, Thank you for sharing your feedback. We are glad your overnight stay met your basic needs, though we regret that certain conditions did not align with your expectations. We understand how important a well-maintained and welcoming environment is, and we are actively working to improve in these areas. Your comments help guide those efforts. We truly value your perspective and hope you’ll consider giving us another opportunity in the future to offer a more comfortable and satisfactory experience. Sincerely, Ho... read more
Bed bugs!!!!!!! No one was there to check us in after ten p m. We left after two hours due to finding bed bugs and aroach in our bed. Manager just apologized and told us to get a refund from hotels.com.
Business response:
Dear Guest,Thank you for sharing your experience. We deeply regret that yourstaywas impacted by the issues you encountered. Please accept our sincere apologies for the delay in check-in assistance and the cleanliness concerns you mentioned. This is not reflective of the high standards we strive to maintain. We value your feedback, which will helpusimprove our services. As your booking was made through a third party, we advised reaching out to Hotels.com for assistance with the refund. We hope you will giveusanother opportuni... read more
I don’t like the service there
Business response:
Dear Guest, We are sorry to hear that your experience did not meet your expectations. Providing excellent service is our priority, and we regret that we fell short during your stay. Your feedback is important to us, and we would love to learn more about your concerns so we can address them and improve. We appreciate your time and hope to provide you with a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,278 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.