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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just to sleep for one night was fine, but the kitchen was dirty, the lobby elevator was dirty, the parking wasn't the best. Wouldn't stay again unless it was the absolute last option
Business response:
Dear Ms. Manning, Thank you for sharing your feedback. We are glad your overnight stay met your basic needs, though we regret that certain conditions did not align with your expectations. We understand how important a well-maintained and welcoming environment is, and we are actively working to improve in these areas. Your comments help guide those efforts. We truly value your perspective and hope you’ll consider giving us another opportunity in the future to offer a more comfortable and satisfactory experience. Sincerely, Ho... read more
Bed bugs!!!!!!! No one was there to check us in after ten p m. We left after two hours due to finding bed bugs and aroach in our bed. Manager just apologized and told us to get a refund from hotels.com.
Business response:
Dear Guest,Thank you for sharing your experience. We deeply regret that yourstaywas impacted by the issues you encountered. Please accept our sincere apologies for the delay in check-in assistance and the cleanliness concerns you mentioned. This is not reflective of the high standards we strive to maintain. We value your feedback, which will helpusimprove our services. As your booking was made through a third party, we advised reaching out to Hotels.com for assistance with the refund. We hope you will giveusanother opportuni... read more
I don’t like the service there
Business response:
Dear Guest, We are sorry to hear that your experience did not meet your expectations. Providing excellent service is our priority, and we regret that we fell short during your stay. Your feedback is important to us, and we would love to learn more about your concerns so we can address them and improve. We appreciate your time and hope to provide you with a better experience in the future. Sincerely, Hotel Management
They curtains were stained the sheets where stained the bed is sooo soo hard ! but it was clean other than that staff was very nice !
Business response:
Dear Ana,Thank you for your feedback. We sincerely apologize for the stained curtains and sheets, as well as the discomfort caused by the bed. While we’re glad to know you found the space clean and appreciated the friendliness of our staff, we regret falling short of providing a fully satisfactory experience. Your comments will guide us in making necessary improvements, and we hope to serve you better in the future.Sincerely,Hotel Management
The hotel is very outdated. It had a lingering smell and our window wouldn't close completely. The carpet was filthy and at about 11:00 p.m. the front desk was closed completely.
Business response:
Dear Kimberly, Thank you for taking the time to share your experience with us. We are sorry that your stay did not meet your expectations, and we appreciate you bringing these concerns to our attention. The issues you mentioned are not reflective of the standards we strive to uphold. Please know that we take this feedback seriously and will be addressing these concerns with our team to ensure they are resolved promptly. Also, we understand that not getting assistance when needed is inconvenient. We are currently reviewing ou... read more
Hotel had no ice, no access to coffee, limited supply of linens, zero kitchen items in the kitchen, overall rundown appearance and limited or no access to hotel staff. Would never stay there again.
Business response:
Dear Richard, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit ... read more
Very terrible Had a room book the hotel wouldn’t accept the hotel card when it already had charged me on my end had to call hotel .com to try to get me check in after I drove 3 hours to get here it took hotel . Com 2 and a half hours later to get me a room at another hotel I’m very glad they did after but I miss my event that I had drove three hours for just to have to get up and drive three hours back was a waste of my trip lost my tickets to event and waste of gas very upset.
Business response:
Dear Ross, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management
Not so great The room was on the side near the highway and we continued to hear cars all night. The room was “ok” however the hot water was not HOT at all. It was like warm but more on the colder side. The floor was dirty and not as clean as it should have been.
Business response:
Dear Guest, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.