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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They curtains were stained the sheets where stained the bed is sooo soo hard ! but it was clean other than that staff was very nice !
Business response:
Dear Ana,Thank you for your feedback. We sincerely apologize for the stained curtains and sheets, as well as the discomfort caused by the bed. While we’re glad to know you found the space clean and appreciated the friendliness of our staff, we regret falling short of providing a fully satisfactory experience. Your comments will guide us in making necessary improvements, and we hope to serve you better in the future.Sincerely,Hotel Management
The hotel is very outdated. It had a lingering smell and our window wouldn't close completely. The carpet was filthy and at about 11:00 p.m. the front desk was closed completely.
Business response:
Dear Kimberly, Thank you for taking the time to share your experience with us. We are sorry that your stay did not meet your expectations, and we appreciate you bringing these concerns to our attention. The issues you mentioned are not reflective of the standards we strive to uphold. Please know that we take this feedback seriously and will be addressing these concerns with our team to ensure they are resolved promptly. Also, we understand that not getting assistance when needed is inconvenient. We are currently reviewing ou... read more
Hotel had no ice, no access to coffee, limited supply of linens, zero kitchen items in the kitchen, overall rundown appearance and limited or no access to hotel staff. Would never stay there again.
Business response:
Dear Richard, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit ... read more
Very terrible Had a room book the hotel wouldn’t accept the hotel card when it already had charged me on my end had to call hotel .com to try to get me check in after I drove 3 hours to get here it took hotel . Com 2 and a half hours later to get me a room at another hotel I’m very glad they did after but I miss my event that I had drove three hours for just to have to get up and drive three hours back was a waste of my trip lost my tickets to event and waste of gas very upset.
Business response:
Dear Ross, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management
Not so great The room was on the side near the highway and we continued to hear cars all night. The room was “ok” however the hot water was not HOT at all. It was like warm but more on the colder side. The floor was dirty and not as clean as it should have been.
Business response:
Dear Guest, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front... read more
When we arrived, there was no one to check us in, needed to wait about 10min. I would guess it was the maintenance person said, she's outside, i went outdide to see if i could give someone, ni one around. When she finally walked in, no apology, nor good customer service. The room was not that clean, tub, no kleenex, or ameneties. Was not very happy for the price we paid, we expected at least these things. Will not return.
Business response:
Dear Maria,Thank you for taking the time to share your experience. We apologize for the inconvenience you faced at check-in and for any issues with the cleanliness and amenities in your room. Your feedback is invaluable, and we regret that we fell short of your expectations. We are committed to improving our service and accommodations and hope to provide a better experience in the future should you reconsider.Sincerely,Hotel Management
Pretty dirty and I believe many people are living here It was a little scary for my daughter and I since the front desk closes early opens late and is locked up We left at 9 am and the desk wasn’t open to check out or get a receipt
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you and your daughter felt during your stay. Your safety and peace of mind are essential to us. Additionally, we take your cleanliness concerns seriously and will address them promptly to maintain a better environment throughout the property. Thank you again for your feedback. We hope you will give us another chance in the future to provide a more comfortable and reassuring stay.Sincerely,Hotel Management
Horrible. Horrible! Nothing like pictures. Smells and you feel uncomfortable with how filthy the whole hotel is. Nothing positive.
Business response:
Dear Julie, Thank you for your feedback. We aim to provide a comfortable and happy hotel experience. However, we sincerely apologize for the concerns that you encountered during your time with us. This does not reflect our usual standards, and we’ve addressed these issues with our team to prevent them from happening again. We appreciate your understanding and hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Bugs and so odor.
Business response:
Dear Josh, We appreciate your feedback and want to offer our sincere apologies for the cleanliness and condition of your room. This falls well below the high standard of service we aim to provide, and we take your concerns seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We have taken note of your feedback for immediate improvement. Apart from this, we hope you had a satisfactory time. We are committed to ensuring a better experience for your next ... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,278 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.