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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived, there was no one to check us in, needed to wait about 10min. I would guess it was the maintenance person said, she's outside, i went outdide to see if i could give someone, ni one around. When she finally walked in, no apology, nor good customer service. The room was not that clean, tub, no kleenex, or ameneties. Was not very happy for the price we paid, we expected at least these things. Will not return.
Business response:
Dear Maria,Thank you for taking the time to share your experience. We apologize for the inconvenience you faced at check-in and for any issues with the cleanliness and amenities in your room. Your feedback is invaluable, and we regret that we fell short of your expectations. We are committed to improving our service and accommodations and hope to provide a better experience in the future should you reconsider.Sincerely,Hotel Management
Pretty dirty and I believe many people are living here It was a little scary for my daughter and I since the front desk closes early opens late and is locked up We left at 9 am and the desk wasn’t open to check out or get a receipt
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you and your daughter felt during your stay. Your safety and peace of mind are essential to us. Additionally, we take your cleanliness concerns seriously and will address them promptly to maintain a better environment throughout the property. Thank you again for your feedback. We hope you will give us another chance in the future to provide a more comfortable and reassuring stay.Sincerely,Hotel Management
Horrible. Horrible! Nothing like pictures. Smells and you feel uncomfortable with how filthy the whole hotel is. Nothing positive.
Business response:
Dear Julie, Thank you for your feedback. We aim to provide a comfortable and happy hotel experience. However, we sincerely apologize for the concerns that you encountered during your time with us. This does not reflect our usual standards, and we’ve addressed these issues with our team to prevent them from happening again. We appreciate your understanding and hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Bugs and so odor.
Business response:
Dear Josh, We appreciate your feedback and want to offer our sincere apologies for the cleanliness and condition of your room. This falls well below the high standard of service we aim to provide, and we take your concerns seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We have taken note of your feedback for immediate improvement. Apart from this, we hope you had a satisfactory time. We are committed to ensuring a better experience for your next ... read more
Had to take out own trash. Tv didnt work. No linen. No staff.
Business response:
Dear Victoria, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the trash, TV, and missing linens. Our team strives to provide excellent service, and we regret that we fell short during your stay. Your comments will help us improve our operations and ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant visit.Sincerely,Hotel Management
This property smells awful. The hallways stink, the rooms smell to a mix of cigarette smoke and dirtiness. Even though I stayed at a non smoking room. I will never stay at any hotel of this same hotel chain. It was a last minute booking. Never again
Business response:
Dear Frank, Thank you for your feedback. We're sorry to hear that your stay did not meet expectations, particularly regarding the odors in the hallways and your room. We understand how important a clean, fresh environment is, especially in non-smoking rooms. Your comments will be shared with our housekeeping team to ensure these issues are addressed. We apologize for the inconvenience and hope you’ll give us another chance to improve your experience. We look forward to welcoming you back.Sincerely,Hotel Management
Seemed like a very shady area.
Business response:
Dear Donald, Thank you for your feedback. We’re sorry to hear that you felt the area seemed shady. We take guest safety and comfort very seriously and are committed to maintaining a secure environment. We appreciate your input and hope to have the opportunity to provide you with a more reassuring experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.