Extended Stay America Select Suites - Fayetteville - Springdale

Business response:

Dear John, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Vanessa, Thank you for your loyalty, and we apologize for the cleanliness issues you encountered during your recent stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Management 

Business response:

Dear Gary, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action. We are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback and hope to welcome you back.Si... read more

Business response:

Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Manage... read more

Business response:

Dear Amanda, Thank you for being our guest. We sincerely apologize for the disturbances from neighboring guests that are detracting from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. In response to your review, we have instructed our housekeeping team to revisit the room and make it flawless. Also, double-check the rooms before the deliver... read more

Business response:

Dear Irving, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management 

Business response:

Dear JENNIFER, We apologize for any inconvenience you experienced during the check-in process. We appreciate your understanding and patience with the situation. Unfortunately, a glitch in the system affected your reservation, and we regret any frustration caused. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management 

Business response:

Dear Stephen, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We appreciate your business and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management