This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The strangest check-in the lobby was closed and had to call on the lobby phone to check in. A nighttime attendant came down and took my id and went and prepared two room keys. The room was alright but the bathroom smelled like stale cigarettes even though the listing said non-smoking room alright but paint was peeling off the bathroom door. Property was not listed up well at night seemed very dark. Ok for 1/2 night stay (we checked in at 11:30) but was sure ready to leave in AM.
Business response:
Dear Naomi, Thank you for your feedback. We apologize for the inconvenience you experienced during your check-in and for the issues with the room and property lighting. Your comments regarding the smoke smell, peeling paint, and dark property are concerning and will be addressed immediately. We strive to provide a comfortable stay for our guests, and your feedback helps us improve. We hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Stay away unless your not scared Avoid at all costs.... dirty dirty dirty. Suspicious stuff on walls the drains were gross the door doesnt latch shut we had to push the fridge in front of it. Not at all happy. False advertisement
Business response:
Dear Jordan, Thank you for sharing your concerns with us. We apologize for the unsatisfactory condition of your room. Maintaining cleanliness and ensuring our facilities are in proper working order are top priorities for us, and we regret falling short of your expectations. Your feedback is valuable, and we will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Totally out of date. Needs desperate updates! Area seems sketchy.
Business response:
Dear John, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
My husband and I always go but this time we had a super dirty room. The refrigerator still had a lot of food from previous guests. The bathroom was very dirty. In fact, this time it was terrible.
Business response:
Dear Vanessa, Thank you for your loyalty, and we apologize for the cleanliness issues you encountered during your recent stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback is important, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Management
They allow kids to run around alllll night… and I mean all night, through the halls and in the rooms. I’ll never stay there again
Business response:
Dear Gary, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action. We are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback and hope to welcome you back.Si... read more
Baseball people don't stay here!! Obvious guests were smoking inside. Lots of seemingly transient people loitering around. Room was "clean" but old.
Business response:
Dear Guest, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Manage... read more
Cockroaches, blood on floor, no staff on site, filthy everything, loud adults running up and down halls, door didnt lock well. Terrible experience. Will NEVER stay at an Extended Stay ever again!!!!!!!
Business response:
Dear Amanda, Thank you for being our guest. We sincerely apologize for the disturbances from neighboring guests that are detracting from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. In response to your review, we have instructed our housekeeping team to revisit the room and make it flawless. Also, double-check the rooms before the deliver... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.