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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches.. dirty…. Smelly… old furnishings
Business response:
Dear Irving, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
We didnt get past the check in desk. The lady trying to help was very nice, but we booked 1 night at this location through travelocity and the computer system changed to where they cannot do only one night. Our reservation was Cancelled without notification to us unfortunately
Business response:
Dear JENNIFER, We apologize for any inconvenience you experienced during the check-in process. We appreciate your understanding and patience with the situation. Unfortunately, a glitch in the system affected your reservation, and we regret any frustration caused. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
They could no get my card verified so we did not get to stay
Business response:
Dear Stephen, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We appreciate your business and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management
The pictures are misleading because there is no breakfast. I did see one review that specifically said they had breakfast and there is a picture of breakfast on expedia. The first check-in lady was great but when we couldnt access the side door we were greeting with a lady who didnt appear to ha e any motivation to try and solve the problem or even apologize. When she came out of the office she actually just looked at us and didnt say anything. There wasnt really a cleab place that you went in there. Overall i had a bed to s... read more
Business response:
Dear Christopher, Thank you for staying with us and sharing your experience. Our goal is to always take excellent care of our guests; therefore, we apologize that this was not your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We assure you that we take your feedback seriously and are reviewing these concerns with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and prov... read more
The room and entire floor smelled of smoke and bad food. It felt very unsafe in the parking lot with several people gathered in the corner where there were no lights. There was no remote for the TV, shampoo, hair dryer. Only a bar of soap. It was just a bad overall experience. Price was increased because of football game that made it even worse.
Business response:
Dear Cary, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit... read more
Worst Ever Always had good experiences with extended stays until this one. Firstly, no front desk attendant on arrival. Elevator was out of service. Stairwell had trash and reeked. Hallway was filthy. The room was poorly stocked. Carpet stained, rusty appliances, room smelled and beds were much smaller than advertised.
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the issues you encountered. We take your feedback seriously and will address these concerns with our team to prevent similar incidents. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide the high standards of service and cleanliness that you rightly expect from our br... read more
Desk area smelled like smoke, there is no breakfast as advertised. Hallways and elevator floors are filthy. Furniture in room was worn and torn. Bed sheets were scratchy. Room was heavily cleaned with bleach (probably not diluted) our eyes, throat, and nose burned. Floor was sticky. Desk attendant was friendly and helpful. Housekeeper was friendly.Dirty folded towel in bathroom. Property has potential to be better.
Business response:
Dear Lauren, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our ho... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.