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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They could no get my card verified so we did not get to stay
Business response:
Dear Stephen, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We appreciate your business and hope to have the opportunity to give you the excellent service you deserve on a future visit.Sincerely,Hotel Management
The pictures are misleading because there is no breakfast. I did see one review that specifically said they had breakfast and there is a picture of breakfast on expedia. The first check-in lady was great but when we couldnt access the side door we were greeting with a lady who didnt appear to ha e any motivation to try and solve the problem or even apologize. When she came out of the office she actually just looked at us and didnt say anything. There wasnt really a cleab place that you went in there. Overall i had a bed to s... read more
Business response:
Dear Christopher, Thank you for staying with us and sharing your experience. Our goal is to always take excellent care of our guests; therefore, we apologize that this was not your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We assure you that we take your feedback seriously and are reviewing these concerns with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and prov... read more
The room and entire floor smelled of smoke and bad food. It felt very unsafe in the parking lot with several people gathered in the corner where there were no lights. There was no remote for the TV, shampoo, hair dryer. Only a bar of soap. It was just a bad overall experience. Price was increased because of football game that made it even worse.
Business response:
Dear Cary, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit... read more
Worst Ever Always had good experiences with extended stays until this one. Firstly, no front desk attendant on arrival. Elevator was out of service. Stairwell had trash and reeked. Hallway was filthy. The room was poorly stocked. Carpet stained, rusty appliances, room smelled and beds were much smaller than advertised.
Business response:
Dear Guest, Thank you for choosing us and sharing your feedback. We are truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the issues you encountered. We take your feedback seriously and will address these concerns with our team to prevent similar incidents. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide the high standards of service and cleanliness that you rightly expect from our br... read more
Desk area smelled like smoke, there is no breakfast as advertised. Hallways and elevator floors are filthy. Furniture in room was worn and torn. Bed sheets were scratchy. Room was heavily cleaned with bleach (probably not diluted) our eyes, throat, and nose burned. Floor was sticky. Desk attendant was friendly and helpful. Housekeeper was friendly.Dirty folded towel in bathroom. Property has potential to be better.
Business response:
Dear Lauren, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our ho... read more
Poor, Unsafe Hotel was secluded in a very dark area with freeway right on back side. Initial thought was that this place is unsafe…. Several men hanging out in dark parking lot with very suspicious man and lady standing at entrance smoking. Entering the hotel the lobby was dim lit and front desk had meter gate closed down over it. No one to check us in. The couple we passed outside came in lobby and told us office was closed even though sign said 10pm and it was only a little after 9pm. They said we have to call for attendan... read more
Business response:
Dear Carol, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impres... read more
Terrible customer service. Establishment spelledin I didn’t get to check in or stay. Office was closed I will dispute this charge on my card as well if I don’t get a refund
Business response:
Dear Shavieka, Please accept our apologies for the frustrations you experienced upon arrival. We are reviewing this internally to see what went wrong and will take appropriate action where necessary, and we are very grateful for your feedback. If we may be of any further assistance, please reach out to us directly at the hotel. We hope to make it up to you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,321 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.