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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor, Unsafe Hotel was secluded in a very dark area with freeway right on back side. Initial thought was that this place is unsafe…. Several men hanging out in dark parking lot with very suspicious man and lady standing at entrance smoking. Entering the hotel the lobby was dim lit and front desk had meter gate closed down over it. No one to check us in. The couple we passed outside came in lobby and told us office was closed even though sign said 10pm and it was only a little after 9pm. They said we have to call for attendan... read more
Business response:
Dear Carol, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better impres... read more
Terrible customer service. Establishment spelledin I didn’t get to check in or stay. Office was closed I will dispute this charge on my card as well if I don’t get a refund
Business response:
Dear Shavieka, Please accept our apologies for the frustrations you experienced upon arrival. We are reviewing this internally to see what went wrong and will take appropriate action where necessary, and we are very grateful for your feedback. If we may be of any further assistance, please reach out to us directly at the hotel. We hope to make it up to you on a future visit.Sincerely,Hotel Management
I didn’t feel it was very clean, the bed had stains on it and the bathroom was gross, bathtub was falling apart and the little kitchen in there looked gross. Didn’t feel it was clean like it should have been.
Business response:
Dear Kelsey, Please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
This place was not clean, sketchy people hanging outside and the managers keep very strange hours. Will not be back.
Business response:
Dear Jaime, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Damn sure not worth $100! Chevy up on that ISR on the third on the third floor. It looks like it nobody’s been there for ages. It’s right next to the freeway so Kansai right next to the freeway. It didn’t dawn on me when I entered into it because it was later in the evening, and I came from a different angle, not a place I would go back to again
Business response:
Dear Jess, Thank you for being our guest and for your feedback. Please accept our apologies for not meeting your expectations. Our goal is to provide every guest with an exceptional stay, and we regret that this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
There was miscommunication between Expedia & the hotel (Expedia showed rooms available, hotel did not). We lucked out on one that clerk said a/c may not work, however we booked a room w/2 beds & clerk & manager made it seem like they do not even offer that. Hallways & room had a funky smell. There's no toiletries at all. No coffee pot in the room. Bed was hard. Wifi either didn't exist or wasn't working. Worst part was the confrontation between the manager and the clerk checking me in. Manager berated the clerk during my che... read more
Business response:
Dear Cherlyn, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your feedback.Sincerely,Hotel Management
You could do better Check in was fine, the hotel was dirty. Loud music and no quiet policy enforced. No lights on in the parking lot or front entrance. Left at 7:30am and no one at front desk and front desk was closed with a metal divider. Really want my money back!
Business response:
Dear Lisa, Thank you for staying with us and sharing your feedback. We strive to provide an enjoyable visit for every guest. Therefore, we sincerely regret failing you. What you have experienced is unacceptable by our service standards, and we will address this immediately. We assure you we are fully committed to redeeming your confidence in our hotel, and we hope you will revisit us so we can deliver the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.