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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived late at the property and the lobby was closed. The attendant did come down after 15 minutes and was very polite she apologized because she did not have a number to reach us since we made our reservation through Expedia but there was only one room available instead of two. She said if I reached out to Expedia they would refund my money but she could not. Emailed Expedia trying to get money back and had no response. Mold in the bathroom broken light switch covers rust on the outside of the refrigerator. Large odor o... read more
Business response:
Dear Donald, please accept our sincere apologies for not meeting your expectations. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Springdale Ark This was the dirtiest, shabbiest, most disgusting hotel I’ve ever seen. The first indication was a plunger in the bathroom. What hotel keeps a plunger in the bathroom?!?! If I would have had ANY other alternative I would not have stayed there this weekend. I will NEVER stay at ANY Extended Stay Hotel again. Robbing people blind at over $260 a night.
Business response:
Dear Jody, thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
Go somewhere else Got there at 10:20 pm. Lobby reeked of marijuana with no staff to be found. Sign on window said check-in hours had changed and they close at 10:00 pm. No warning of this change. Had to find new accommodations on a very busy weekend with very little available. Parking lot had lots of people milling around, hanging out.
Business response:
Dear Guest, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Dury, old and expensive
Business response:
Dear Francisco, thank you for choosing us. We are sorry for not meeting your expectation during your time with us. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will share your comments with our housekeeping and maintenance team as we monitor our property's condition and plan for future upgrades and changes. Once again, we are sorry for letting you down. We hope you will consider giving us a second chance the next time you are in the city.Sincerely,Hotel Management
Floor so dirty I had to wash my feet and wear shoes on way to and before getting into bed. No ice. Shower was good. Ac worked well. Liked the soap. TV so basic not worth turning on.
Business response:
Charlotte, thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
What a dump!!!!! For nearly $300 per nite the hotel was a dump! The rooms were not ready, there were cigarette burns everywhere, no ice machines, unbelievable!!! The front desk employees, however, were extremely accommodating and gracious! Will not stay here again!!!!
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced with your guest room. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. We also want to share with you that we provide fully equipped kitchens with a full-size refrigerator/freezer, which includes ice tray... read more
The room keys wouldn’t work so someone had to walk every guest to their room and open with a master key. Our room wouldn’t lock at all and would open even without a key but the hotel was sold out so we just took our stuff back to the car during the concert and brought it back in after. The whole floor smelled like weed and our toilet wouldn’t flush. We prepaid for a king but when we got there she said they couldn’t accommodate it.
Business response:
Brittany, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We also appreciate your additional comments, and rest assured we will address this appropriately. We hope you will return to experience our hotel as we would have liked you to during this... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,321 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.