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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a dump!!!!! For nearly $300 per nite the hotel was a dump! The rooms were not ready, there were cigarette burns everywhere, no ice machines, unbelievable!!! The front desk employees, however, were extremely accommodating and gracious! Will not stay here again!!!!
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced with your guest room. We take pride in providing a clean, fresh environment for our guests, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. We also want to share with you that we provide fully equipped kitchens with a full-size refrigerator/freezer, which includes ice tray... read more
The room keys wouldn’t work so someone had to walk every guest to their room and open with a master key. Our room wouldn’t lock at all and would open even without a key but the hotel was sold out so we just took our stuff back to the car during the concert and brought it back in after. The whole floor smelled like weed and our toilet wouldn’t flush. We prepaid for a king but when we got there she said they couldn’t accommodate it.
Business response:
Brittany, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and are sorry for the maintenance issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We also appreciate your additional comments, and rest assured we will address this appropriately. We hope you will return to experience our hotel as we would have liked you to during this... read more
Literally the worse hotel I've been in. Very unsafe, very run down, fixtures falling off creating health issues, cleanliness was ridiculous, hardly any staff. No ability to print electronic keys, so rooms were unsecure as management was advised to just open doors for guests each time of ingress. They didn't have time to review or insure who was in what room, nor did they ask. Anyone could have walked into any room at any time..no questions asked. When management was about about fixing the room key system, they were told the ... read more
Business response:
Daron, thank you for posting your feedback. You are absolutely correct to expect a comfortable, clean, and well-maintained property when staying at our hotel, and we are sorry we failed to provide that to you. We apologize for the maintenance issues you had and that we did not meet your expectations. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We h... read more
Dirty, smelled horrible inside the property. Would not stay again.
Business response:
Cortney, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
The entire Hotel Stunk of weed. Advertisement stated complimentary breakfast which was just granola bars, and muffins. Didn't have an ice machine. Overall felt like we were in a dungeon
Business response:
Thank you for being our guest. We are disappointed to read that our complimentary grab-and-go breakfast did not live up to your expectations. Please know that we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We have also noted your additional comment as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate your patienc... read more
Not a good experience, we wasted money and move to a different, almost same price with better quality
Business response:
Maria, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.