Extended Stay America Select Suites - Fayetteville - Springdale

Business response:

Beverly, thank you for your recent stay and for your feedback. We apologize for the maintenance issue you encountered and for the inconvenience this caused. We will review this with our engineering team and make sure the problem is resolved immediately. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more

Business response:

Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. On a positive note, we are happy our location worked well for you. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for not meeting all of your expectations and regret the inconvenience caused. We will share your feedback with the appropriate team and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. Also, your concerns have been shared with the appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will give us another chance to prove ourselves. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Meneson, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management