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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Literally the worse hotel I've been in. Very unsafe, very run down, fixtures falling off creating health issues, cleanliness was ridiculous, hardly any staff. No ability to print electronic keys, so rooms were unsecure as management was advised to just open doors for guests each time of ingress. They didn't have time to review or insure who was in what room, nor did they ask. Anyone could have walked into any room at any time..no questions asked. When management was about about fixing the room key system, they were told the ... read more
Business response:
Daron, thank you for posting your feedback. You are absolutely correct to expect a comfortable, clean, and well-maintained property when staying at our hotel, and we are sorry we failed to provide that to you. We apologize for the maintenance issues you had and that we did not meet your expectations. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We h... read more
Dirty, smelled horrible inside the property. Would not stay again.
Business response:
Cortney, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
The entire Hotel Stunk of weed. Advertisement stated complimentary breakfast which was just granola bars, and muffins. Didn't have an ice machine. Overall felt like we were in a dungeon
Business response:
Thank you for being our guest. We are disappointed to read that our complimentary grab-and-go breakfast did not live up to your expectations. Please know that we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We have also noted your additional comment as we do everything in our capacity to prevent such activities from occurring on your premises and appreciate your patienc... read more
Not a good experience, we wasted money and move to a different, almost same price with better quality
Business response:
Maria, thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Poor room first night. Door did not lock. Moved to
Business response:
Beverly, thank you for your recent stay and for your feedback. We apologize for the maintenance issue you encountered and for the inconvenience this caused. We will review this with our engineering team and make sure the problem is resolved immediately. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
filthy roaches stained and sticky carpet dirty fridge that yiu couldn't clean if you wanted to 1970 cabinets that the laminate is taped back on I left
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,321 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.