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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it.
Business response:
Dear Yadira, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. If you wish to share details regarding your experience so we may improve our services, please do not hesitate to reach out to us at the hotel. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit.Sincerely,Hotel Management
The mattress if you want to call it that was basically a box spring. I am not kidding. The TV was by today's standards very small. About 20 inches. We didn't have towels, soap, or shampoo. We did not stay the night. Checked in at 3 PM and checked out by 9 PM the same night. Awful.
Business response:
Dear Jessica, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so we can provide you with a better experience.Sincerely,Hotel Management
I left within 1 hour of check in. Found 2 live roaches. One in floor as we walked in and 2nd in tub. At checkin the hotel just smelled. Thank God expedia was able to find a different hotel for us that same night.
Business response:
Dear Karim, Thank you for sharing your review. We work hard to provide every guest with clean and comfortable accommodations; therefore, we are disappointed this was not your experience. Your concerns have been addressed with the appropriate individuals, and we want to extend our sincere apologies. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
Waited in the lobby area 15 minutes along with other customers. No one there!! When an employee finally appeared she was rude and unprofessional. Worst experience ever!!
Business response:
Dear Joanne, Thank you for your feedback and for being our guest. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if our associates did not show this to you during check-in. Your feedback is important to us, and we will use it to improve our services. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
room stunk of smoke
Business response:
Dear Hans, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you again for taking the time to write about your stay; we look forward to your return visit.Sincerely,Hotel Management
The experience was terrible from the check in they put us in a room that was not clean and the manager told us it was not on the list to be cleaned that day, the front desk close at 7:00pm, there was no toilet paper in any rooms when I went down stairs the front desk lady told me that I have to go a mile to Publix and buy my own. The roaches in the room ..OMG we were without television service for two and a half days. When you called the front desk they refuse to answer the call. They charged you a $1.50 for a cup of coffee ... read more
Business response:
Dear Elthienea, Thank you for taking the time to give us feedback. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
I should have read the reviews but was in a hurry. I never stayed at hotel as the front “lobby” experience resembled a homeless shelter. My female friend felt unsafe and we left.
Business response:
Dear James, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.