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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place I’ve stayed at in the Fort Lauderdale area.. Multiple roaches seen everyday.. You can hear your neighbors conversations/arguments through the walls.. actually that was my entertainment because the tv didn’t work. Needless to say, I did not enjoy my 2 week stay.
Business response:
Dear Matthew,We sincerely regret that your stay did not meet expectations and apologize for the issues you encountered. A comfortable and enjoyable experience is our priority, and we take concerns about cleanliness, noise, and amenities very seriously. While some factors may be challenging, we are actively working to improve pest control, soundproofing, and in-room features to enhance guest satisfaction. We understand how frustrating this must have been, especially during a long stay, and we deeply regret any inconvenience c... read more
There were no rooms available. I did not get checked in and yet I was BILLED FOR SERVICES I DID NOT RECEIVE.
Business response:
Dear Mark, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Terrible! Left stranded! They were fully booked and had no room for me when I arrived even though I had prepaid, received confirmation emails, and confirmed by phone 15 minutes before my arrival. They offered no explanation or refund.
Business response:
Dear James, Thank you for sharing your experience. We regret your disappointment and apologize for any inconvenience caused. Your feedback is very important, as we work towards a prompt resolution. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The guy at the front desk was extremely rude my husband and I I traveled from Indiana and needed to check in a little early and he practically yelled that we couldn’t check in until 3p so after we got in our room it wasn’t bad at all until I had to go to the bathroom in the middle of the night and the roaches scattered!!!
Business response:
Dear Tiffany, We were disappointed to read about the service issues you and your partner experienced when checking in and the few oversights in your room. We hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again.We hope you will consider a future visit so ... read more
Floor was sticky Floor was sticky
Business response:
Dear Michael,We sincerely apologize for the condition of the floor during your stay. Cleanliness is a top priority, and we regret that this aspect did not meet expectations. Your feedback has been shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
We did not spend the night there. It was unsafe for my family with a lot of people stranded outside due to a "situation" the hotel was experiencing.
Business response:
Dear Erald,We sincerely regret that you felt unsafe during your visit. The comfort and security of our guests are our top priorities, and we apologize for any distress caused by the situation you encountered. Please know that we are continuously working to maintain a safe and welcoming environment for all guests. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Do not stay here it is terrible there was a crackhead out in front of the hotel. A boyfriend and girlfriend ran a hotel. They sent me to a dirty room. Then the key card didn’t work. The room was filthy. The television didn’t work and the bed. The mattress was awful.
Business response:
Dear Kevin,We sincerely apologize for the experience you had during your stay. Your concerns about cleanliness, security, and room conditions are deeply concerning, and we regret that we did not meet your expectations. Please know that we take feedback seriously and are working to address these issues to improve our guest experience. We appreciate your input and hope for the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.