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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach in the bathroom, hair in the shower, on walls, damaged walls, no coffee maker or anything for that matter..
Business response:
Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the standard of service we strive to provide, and we regret any discomfort this caused. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We appreciate your time in sharing this and hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Hotel Management
BUGS! LOTS OF BUGS! Do not stay here!! We arrived late (12 am), due to traffic. I found out his hotel on Hotels.com, checked the pictures, and it looked okay. Upon arrival at midnight, we had to call to get a desk attendant. The area was a little sketchy, and the exterior looked nothing like the pictures. Once we checked in and headed to our room, we began to question the choice of this reservation. There was a garbage bag outside of one room, and several people milling around. When we arrived at our first floor room, my hus... read more
Business response:
Dear Guest, We sincerely regret your experience and apologize for the issues you encountered. Cleanliness and guest comfort are top priorities, and it is disappointing to hear that your stay did not reflect our standards. Your feedback regarding the pest concerns and overall environment has been shared with our team for immediate attention. We understand how frustrating this must have been, and we truly appreciate you bringing these matters to our attention. While we regret that this stay did not meet expectations, we hope f... read more
Creo que lo unico bueno de este lugar fue lo amable que son sus empleados. Por donde empezar El lugar se siente inseguro, por las personas que se quedan, es un hotel que maneja estancias largas y la gente vive aqui, el olor a droga que se maneja es fuerte, sin embargo esa unica noche que nos quedamos no nos sucedio ningun imprevisto con respecto a la seguridad, estuvo muy silencioso (punto positivo). La limpieza es lo peor, conseguimos una cucaracha pequeñita, y todo estaba como si no hubiesen limpiado en una buena temporada... read more
Business response:
Dear Guest, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused during your stay. Cleanliness is one of our top priorities, and we deeply regret that the room did not meet the high standards we strive to maintain. Please rest assured that your feedback has been shared with our housekeeping team, and we will take immediate steps to ensure this issue does not recur. We value your comfort and satisfaction. Considering our friendly staff, please give us another opportunity to wel... read more
1st room occupied by others. 2nd room under maintenance. 3rd room missing towels. Noisy in the hallway. Smelly of cooked food. Trash left in the lobby, floors in hallways unwashed, uninterested receptionist- on her speakerphone with her friends while checking me in. Won’t book there again.
Business response:
Dear Gustav, We sincerely apologize for the inconvenience you encountered during your stay. The issues you experienced, from room assignments to cleanliness and service, do not reflect the standards we strive to uphold. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We understand your frustration and regret that your experience did not meet expectations. Should you reconsider, we would love to provide you a much better stay. Thank you for your honest review. Sin... read more
Cuando llegue el día de mi reserva estaba cerrado donde se supone me debían entregar mis llaves llamé varias veces y nadie me dio respuesta para poder ingresar a la habitación Cancelé mi reservación y no me han devuelto el dinero
Business response:
Dear Celin, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced upon arrival and the lack of response to your calls. We understand how frustrating this must have been, and we deeply regret the difficulty you encountered. We understand how frustrating this must have been, especially regarding your refund. Please rest assured that we take your concerns seriously and will review this situation to prevent similar issues in the future. Your feedback is truly appreciated. We value your pat... read more
They need to spray for roaches
Business response:
Dear Slader,We sincerely apologize for the unpleasant experience. Maintaining a clean and comfortable environment is a top priority, and we take pest control very seriously. We are working closely with our pest control professionals to ensure this issue is thoroughly addressed. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
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Business response:
Dear Alessia, Thank you for taking the time to share your rating. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Hotel horrível Hotel horrível, sujo, com baratas, atende moradores desabrigados
Business response:
Dear Luciano, We are sorry to hear that your experience was not what you expected. Maintaining a clean and comfortable environment is a priority, and we take concerns about cleanliness seriously. Our team follows strict protocols to ensure the property is well-maintained, and we are always working to improve our standards. We understand that every guest’s experience is important, and we regret that we did not meet your expectations. Your feedback will be shared with our team to identify areas for improvement. We appreciate y... read more
The elevator did not work nor did the heater in the room. The staff was nice. Room was clean , bed was comfortable. I would not stay again.
Business response:
Dear Joseph,We sincerely regret the inconvenience you experienced with the elevator and heater during your stay. While we are pleased that you found the staff accommodating and the room comfortable, we understand that these issues impacted your overall experience. Your feedback is valuable, and we are committed to making improvements. We appreciate your time and hope to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.