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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel had roaches. It was the worst I have experienced in the USA
Business response:
Dear Richard, We sincerely apologize for your unpleasant experience during your stay at our hotel. The presence of roaches is unacceptable, and we understand the frustration and disappointment it causes. We take this matter seriously and will promptly investigate and address the issue to prevent any future recurrence. We aim to provide our guests with a clean and comfortable environment, and we apologize for falling short of your expectations. We appreciate your feedback and assure you that we will immediately rectify the si... read more
I waited more than 10 minutes before someone came to the desk to check in. Desk didn’t open till 9:00 to check out.
Business response:
Dear Stephen, Thank you for being our guest and sharing valuable feedback. We never want our guests to leave unattended and unhappy. So we are sorry for not being attentive and available at the time of your check-in and check-out. We appreciate your feedback, as this will help us and make us aware of where and what we need to improve to satisfy our guest's needs. We hope you will consider coming back for a more desirable experience.Sincerely,Hotel Management
Beware of false pics Arrived a little early before official check-in around 2 or so and a sticky note was on the roll up check in window saying I will be back at 3. No early check in no exceptions. When finally open the desk clerk was friendly so that's a plus but the room was definitely meh. So for a $200 one night stay I was expecting a bit more cleanliness and I guess coziness. Although the room wasn't horrible, I've had worse for $200 it should have been a lot more desirable. I'm not sure if being right off a major highw... read more
Business response:
Dear Stacey, Thank you for staying with us. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We want nothing but to make every possible effort to provide our guests a flawless experience. Therefore, we regret that this was not your experience. We are grateful for bringing these concerns to our attention. We will share the challenges of keeping ready to perfection with our concern team. We hope you will consider giving us a second chance so we can provide you with the superior hospitalit... read more
Dont stay here!!! Hotel is disgusting. We only stayed 1 night but it smelled and room was gross. Frdige had rust all on and in it. Very sketchy people hanging out outside and all you smell is weed. Not worth it at all!!!!!
Business response:
Dear Angela, Thank you for staying with us. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Only if last resort This was just a place to crash prior to cruise. It is sup standard for sure.
Business response:
Dear Jeffrey, Thank you for choosing us and also for your review. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management
Upon entering the lobby it felt like checking into some mental facility and when you enter thr room it even more so with the bed on stilts. Let's not talk about those uninvited guess and dirty bathrooms with thick dust and the sinks about to fall off of the walls and dirty refrigerator. Not a bad location, but this property needs an overhaul ASAP!
Business response:
Dear Aisha, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team, as what you experienced is not acceptable by our standards. We appreciate your constructive feedback and hope we have a future opportunity to restore your co... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.