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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel did not have key cards to get into the room so I had to wait for the representative to go up with me and open the door… This was ridiculous because after hours I had to call and request someone from housekeeping to come and open door which was more than 30 minutes waiting time
Business response:
Dear Darlene, Thank you for sharing your experience. We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. We would love to welcome you back to show you our commitment to enriching experiences.Sincerely,Hotel Management
This place is horrible. Do not stay here. Roaches, dirty towels, beds that are glorified cots. The atrocities do not end.
Business response:
Dear Jena, Thank you for evaluating your stay. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
dirty , homeless people hanging around
Business response:
Dear Michael, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
Worse hotel ever The lady was rude my daugter and my sister room was cancel because they had no room left we drove 1400 miles to get here so they told us the only had 2 rooms available when the reservations was for 4 room she told us that it was a third party booking so we had to deal with hotel .com they were not responsive and we had to rent two room in different hotels so we got separated alit of people where complaing and she jyst said iam not dealing with this and closed the window also the room was infested with roache... read more
Business response:
Dear Lillian, Thank you for staying with us. We are sorry for the issues you had with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we ar... read more
We made the reservation at 11 am and got to the hotel at 6:30 pm. Our room had been given away because the desk clerk said they didn't charge the card in advance to hold the room. We've never had any hotel give our room away. They just charged the card on file for the night. We've stayed at your facilities a few times. We never will again.
Business response:
Dear Stephen, Thank you for sharing your feedback. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.