This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I couldn't even tell where the front door was, I thought I was at the back of the building. The whole place smelled weird. It felt unclean from the moment I walked in. I'd rather spend more somewhere else than go back here.
Business response:
Dear Tyler, Thank you for taking the time to share your review. We apologize for the difficulties you encountered during your stay. Your experience does not reflect the standards we strive to maintain. We appreciate your feedback regarding the cleanliness and odor concerns. Rest assured, we will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Cleaning is poor
Business response:
Dear Ravi Sankar, We sincerely apologize for the disappointment you experienced regarding the cleanliness during your stay. Providing a clean and comfortable environment for our guests is our utmost priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We hope to have the opportunity to exceed your expectations in the future. Thank you for your understanding and pa... read more
No me dejaron entrar al hotel porque no tienen oficinas disponible después de las 10 pm
Business response:
Dear Ricardo, We understand your disappointment and inconvenience regarding our late check-in policy. Please accept our sincere apologies for any inconvenience caused. We strive to ensure all guests have a smooth arrival process and regret that we fell short in your case. Your feedback is valuable, and we will review our procedures to see how we can better accommodate late arrivals in the future. We hope you'll consider giving us another chance to provide you with a positive experience during your next visit. Thank you for b... read more
Business response:
Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing.
Muy mala
Business response:
Dear Jose luis, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
First. we could not check in. never used the service. No ONE their it was closed. I used the house phone followed instruction as they sign posted said. NO ONE Picked up the phone. I had to find another hotel elsewhere. I would like my money back. This should not be in EXPEDIA. VERY BAD location WOULD not recommend to anyone but send and alert to stay away. EXTREMELY UNSAFE LOCATION
Business response:
Dear Jimmy, Thank you for taking the time to review your experience. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Very dirty floor. My barefoot was very black like a black print and a lot roaches
Business response:
Dear Orwins, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
The room was in poor condition, there was several dead cockroaches on the shelves, in the microwave, in the fridge as well as several live ones that we had to get rid of. The floor was really sticky and we didn’t even feel comfortable even using the appliances. I for sure would have not stayed here if we didn’t get here as late in the day as we did. I feel the price was really high due to the quality and cleanliness.
Business response:
Dear Michael, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Our pest control provider regularly services our hotel to maintain high hygiene standards. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us ... read more
No good We arrived and waited at an empty front desk for 20 minutes until someone showed up she gave us our keys we walked to our room to check in and it was gross bed slept in garbage everywhere it was terrible. we went back to the front desk they gave us a new key after making us wait 10 more minutes we got to this room it was cleaner but sticky floor nasty fridge only 2 very flat pillows. I would not recommend this.
Business response:
Dear Guest, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with our staff. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We value your business and would love the opportunity to exceed your expectations and give you the excepti... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.