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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was horrible No power to the room Fuse constantly blew Only bathroom light worked No way to charge phone, watch tv, or see property for that matter.
Business response:
Dear Douglas, We apologize for the inconvenience you faced during your stay. Your experience falls short of our usual standards, and we appreciate your patience. Our maintenance team will address the issues you mentioned. We hope to have the opportunity to provide you with an improved and more comfortable stay in the future. Your feedback is important to us, and we are committed to making necessary improvements.Sincerely,Hotel Management
Dirty
Business response:
Dear Holindine, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
If there's something nice about this place, it is the location. I wouldnt go back even if they let me stay for free
Business response:
Dear Ravi, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. We aim to deliver exceptional service; therefore, we regret this was not your experience. We appreciate your positive feedback on our location and hope you will revisit us for a much-improved stay. Sincerely,Hotel Management
The room was Ok.. just to sleep, shower and get out for the day. Not a room to relax and stay inside all day. There was wear and tear on things around the room, including the kitchen but we didn’t have use for the kitchen. We were there mainly to sleep. The pillows were small, the blanket was just a sheet. The air-conditioned worked but it made loud noises. The room smelled slightly like mildew. The front desk was closed when we got there at 1am so we had to use the phone in the lobby to call an agent who came down to check ... read more
Business response:
Dear David, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Well when I got off the elevator on my floor it smelled weird down the whole hall, in the room you can only have 2 pillows no more they said even though we’re 2 guess. And if you walk around the room barefoot your feet will be so dirty to the point it’s nasty you have to go wash your feet!!!! I’m disappointed
Business response:
Dear Matthew, We sincerely apologize for the disappointment you experienced during your stay. Your feedback about the hallway odor and cleanliness issues in the room is concerning, and we deeply regret any inconvenience caused. We will address these concerns to ensure a more comfortable and pleasant experience for our guests. Thank you for bringing this to our attention, and we appreciate your patience. If your travels bring you back to the area, we hope to have the opportunity to provide a seamless stay.Sincerely,Hotel Mana... read more
Business response:
Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing.
Business response:
Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing.
Business response:
Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We value your feedback and hope you will revisit it so we can extend the exceptional hospitality we are known for providing.
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.