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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia shouldn’t offer properties that have roaches! Absolutely unacceptable. I should be refunded. Roaches all over- I almost slept in my car but the neighborhood looked a little sketchy!
Business response:
Dear Maria, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. Please feel free to reach out to us at the hotel for any further assistance. We are grateful for your p... read more
Horrible experience. No working elevator and only room available is on 4th floor. Had to leave and go elsewhere. Don’t know how they expected my 86 year old mother to climb three flights of stairs carrying her suitcase. BEWARE. no working elevator
Business response:
Dear Joanne, Thank you for reviewing your stay at our hotel. We apologize for the inconvenience you've experienced due to our elevator being out of service. Your comfort is our priority, and we certainly understand your frustration and are very sorry for the temporary inconvenience. We're actively working to resolve this issue. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Sincerely, Hotel Management
The room was one step above a homeless shelter. I had a room on the 3rd floor and the elevator was broken. I checked in at 5, first check-in was at 3, and I met the housekeeping lady coming out of my room. I had no pillow cases on the pillows and had to get them myself. Broken down cars in the parking lot.
Business response:
Dear George, Thank you for sharing your experience. We apologize for the inconvenience you faced during your stay. Your feedback is valuable, and we take it seriously. We will address the issues you mentioned to ensure a better experience for our guests in the future. We appreciate your patience and hope you will consider staying with us again for a more comfortable stay.Sincerely,Hotel Management
The sheets were not changed and had pet foot prints on them also the shut down early and property was unsafe
Business response:
Dear BYRON, Thank you for staying with us. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, we sometimes need to place a guest in another suite. We appreciate your feedback to ensure future guests are not similarly impacted. We hope you will come back for a perfect exp... read more
when I got there they told me that they have no more rooms available!
Business response:
Dear Valer C., Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.