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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have never stayed to sleep in a hotel with such poor quality, too much noise, you can't sleep, everything smells like Pepe, it's everywhere on the floor, there's no one to complain because the window saw at 7 pm, smell of marijuana, I had to live at 1:45 am because the noise was unbearable I couldn't complete the nigth terrible I don't recommend this place. not good.!!
Business response:
Dear Ejoydith, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We are also disappointed to learn that the actions of other guests affected your time with us. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to a... read more
Insect /roash infestation! Was told no other available rooms and given roach spray for myself to use ! Unable to reach anyone for the hotel customer service to ask for a refund , had to drive around town at 2 am to find alternative accommodation on my own
Business response:
Dear Ala, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We understand that every detail matters and assure you that we have procedures regarding these concerns. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel M... read more
Not clean at all room was really messy
Business response:
Dear Jose, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the various cleanliness issues you encountered in your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we... read more
Heat does not work
Business response:
Dear Dietra, Thank you very much for taking the time to review our hotel. Please accept our apologies for the inconvenience caused due to the heater. We aim to deliver clean and well-maintained suites for our guests to enjoy; therefore, we are disappointed we did not meet all of your expectations. We will address this with our maintenance team for further improvements. Thank you for staying with us and for all of this valuable feedback. We hope you will give us another try so we can provide you with a much-improved experienc... read more
This place sucks and roaches From no elevator to woke up and told I have to check out when I was paid up for another week
Business response:
Dear Matt, We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear about the lack of an elevator and the unexpected request to check out. This falls short of the standard we aim to provide. We appreciate your patience and understanding as we address these issues internally. Please be assured that we are working to improve our processes to prevent such occurrences in the future. If your travels bring you back to the area, we welcome the opportunity to regain your trust and pr... read more
No good I ws assigned a 4th floor room and the elavator was broken. Once I walk into the room it looked like somebody was occupying the room already. I leave the property inmediatelly. However their charge me one night.
Business response:
Dear Miguel, We sincerely apologize for the inconvenience you encountered during your recent stay. It's regrettable to hear about the elevator issue and the room condition, which do not meet our standards. Your experience falls short of what we aim to provide our guests, and we appreciate your understanding. We are actively addressing the concerns you raised to prevent such incidents in the future. While we will investigate the charges, we suggest you reach out to us directly for further details. Please consider giving us an... read more
Where do i start....there was dripping water from the roof onto my bed not only that they have roaches. When i asked to be moved to another room i was given towels to put were the watercwas falling from ceiling.
Business response:
Dear JONJAIRO, Thank you for the feedback regarding your stay in our hotel. We apologize for the concerns with the dripping water and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We have also informed our pest control provider to ensure proper procedures are followed to prevent any future problems regarding roaches. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.