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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This motel should be a zero star. Please do not stay there. It is dirty, everything broken, cigarette ashes everywhere. I would not be surprised if there are roaches and bed bugs. When I told Kristen at the front desk that the room was terrible she did not phase. I checked out on the same day and asked for a refund. They said I have to wait for a weekday and call corporate. Let’s see how that goes. Worse place I have ever seen. Don’t stay there.
Business response:
Hello Elouse. Thank you for reviewing and rating your stay with us. On behalf of our entire team, please accept our sincerest apologies for the issues that you encountered during your stay with us. Our team works hard to complete routine checklists to avoid these types of experiences, and we can assure you that we have addressed these concerns with the team directly for immediate action and resolve. Thank you for allowing us to host you, and we wish you all the best in your future travels.
Chek in and check out same days cause the old things smelling cigarette and funky and the rooms really look bad and my wife saw cwoling from the bed shert
Business response:
Thank you for taking the time to rate and review your stay with us, Yvon. We are so sorry that your time with us was not the clean and comfortable experience that we intended for you. We will make sure that we address these concerns with the proper channels for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
EXTREMELY RUNDOWN HORRIBLE! Extremely outdated photos. It’s a VERY run down hotel that appears to thrive off the weekly/monthly occupants. Our room didn’t even have a bathroom door. DO NOT BOOK!
Business response:
Thank you for taking the time to review and rate your stay with us, Anne-Marie. We sincerely apologize for the issues that you encountered during your stay. We never want your time with us to include these types of interruptions, and are so sorry for the impact that this created. We would love another chance to show you our improvements and show you the exceptional experience that you can have with us.
There was no lamp by the bed only a ceiling light, the bathroom had tarnished chrome fixtures, rust on the hood over the kitchen stove and the worst part when I opened the drawer of the dresser there was a dead roach in the drawer.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Ellen. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Extended stay guests had dogs and birds that I could hear all night. Front desk gave a room key to a new guest for my room because they didn’t enter my information in their system, and he walked in while I was there. Only good thing was bed was comfortable.
Business response:
Oh no! We hate to see that this happened, and are so sorry for this unfortunate mishap! We will make sure that we address this concern with our front desk team to eliminate this from happening in the future.
Horrible experience....stay away! This hotel was completely full as it had the lowest price in the area. That said....it was filled with families who were on vacation. LOUD FAMILIES! I was across the hall from a family with a baby that never stopped crying...asked to change rooms, but no vacancy in the entire hotel. The shower was pitiful...3 streams of water came out so I had to stand directly in front of the faucet to shower. NEVER AGAIN!!!
Business response:
We apologize that you did not enjoy your stay with us, Willard. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Dirty and gross. Entire places smells like smoke. Bugs everywhere. Staff never at front desk. This needs to be removed from Expedia. I stayed here one night and left early because I was so grossed out and felt unsafe. Angry I spent money on this.
Business response:
Hello Sarah. Thank you for taking the time to provide us with this alarming feedback. We are disappointed by your feedback regarding the cleanliness and pest sighting issues. We can certainly understand why you would be frustrated by this and sincerely apologize that we feel short in delivering an exceptional experience. We will make sure that we review these concerns with our housekeeping team and pest control contractor for immediate resolve. We do hope that your future travels are wonderful ones.
No, No, No! Terrible hotel with no available staff, no housekeeping, zero amenities, dirty and on and on. In terrible disarray and wreaks of smoking throughout. They are cheap and have availability...now I know why. Do yourself a favor and spend a few more bucks on a reputable hotel. Hard to believe this is a Choice Property.
Business response:
Thank you for providing us with such essential feedback that will help us improve, Vince. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 536 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.