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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too many smokers, the hallways smelled like smoke and or marijuana. The window had no curtains only window blind and it was kinda bright at night, i like dark rooms to sleep
Business response:
Dear Mario, Thank you for staying with us and for reviewing your experience. We are sorry for not meeting your expectations regarding the windows of your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Not for me! Not at all clean property. The bathroom sink clogged. The room floor was not clean. No cups for drink. No soap in bathroom. Not recommended.
Business response:
Dear Tushar, Thank you for your kind words about our guest suites. We apologize for not meeting your expectations during your stay. Cleanliness is crucial, and we take this matter seriously. We will address it with our head of housekeeping and department associates. We're sorry that you were disappointed with our in-suite amenities. We do offer complimentary amenities at the front desk, which our team can deliver to your suite upon request. We appreciate your feedback and use it to continually improve our services. We hope t... read more
Got here to check in and they were auditing or something and would not check me in. 👎
Business response:
Dear Mark, Thank you for sharing your concern. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
Nothing but very rude staff and maintenance kept cing in my room for no reason
Business response:
Dear Sabrina, Thank you for sharing your thoughts. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel Man... read more
Inside common areas appeared run down, room bathroom was not properly cleaned.
Business response:
Dear MATHEW, Thank you for posting a review of your recent stay. We genuinely apologize for the issues with the common areas and your bathroom. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can l... read more
Once again this place is missing it ! We needed an extended stay that had everything and what got wasn. No trash can, plates sileverware, pots pans, coffee pit. All those have to be purchased separately. The desk told me it was extended stay and that was normal. I have stayed in other extended stay that had every thing and much cleaner
Business response:
Dear Jeffrey, We apologize for the issues you faced and for not meeting your service expectations. A first impression is crucial, and what you encounter is unique. We also regret any disappointment with our in-suite amenities. We have shared your review with our team to ensure we communicate well during check-in and also to prepare a stock of supplies. Give us another chance, and we promise you will enjoy the exceptional stay you deserve on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 588 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.