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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for me! Not at all clean property. The bathroom sink clogged. The room floor was not clean. No cups for drink. No soap in bathroom. Not recommended.
Business response:
Dear Tushar, Thank you for your kind words about our guest suites. We apologize for not meeting your expectations during your stay. Cleanliness is crucial, and we take this matter seriously. We will address it with our head of housekeeping and department associates. We're sorry that you were disappointed with our in-suite amenities. We do offer complimentary amenities at the front desk, which our team can deliver to your suite upon request. We appreciate your feedback and use it to continually improve our services. We hope t... read more
Got here to check in and they were auditing or something and would not check me in. 👎
Business response:
Dear Mark, Thank you for sharing your concern. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
Nothing but very rude staff and maintenance kept cing in my room for no reason
Business response:
Dear Sabrina, Thank you for sharing your thoughts. We apologize for the unfortunate incident involving one of our associates and appreciate your taking the time to bring it to our attention. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing this incident with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel Man... read more
Inside common areas appeared run down, room bathroom was not properly cleaned.
Business response:
Dear MATHEW, Thank you for posting a review of your recent stay. We genuinely apologize for the issues with the common areas and your bathroom. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can l... read more
Once again this place is missing it ! We needed an extended stay that had everything and what got wasn. No trash can, plates sileverware, pots pans, coffee pit. All those have to be purchased separately. The desk told me it was extended stay and that was normal. I have stayed in other extended stay that had every thing and much cleaner
Business response:
Dear Jeffrey, We apologize for the issues you faced and for not meeting your service expectations. A first impression is crucial, and what you encounter is unique. We also regret any disappointment with our in-suite amenities. We have shared your review with our team to ensure we communicate well during check-in and also to prepare a stock of supplies. Give us another chance, and we promise you will enjoy the exceptional stay you deserve on your next visit.Sincerely,Hotel Management
Place is like a rooming house.
Business response:
Dear xiaoming, Thank you for choosing our hotel on your recent visit to the area. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest; we are truly sorry your stay was anything other than exceptional. We hope you will accept our apologies and will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
A NIGHTMARE This was beyond what I can describe in words. Pet hair everywhere, I had to leave immediately, suspicious transactions in the corner of the hotel. And As i was going in just for checking, a car got broken into and the customer was of course upset. Horrible area, Hotel, service, urine was still in the toilet without flushing. It was terrible.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Claudia. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 569 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.