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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in on 12/31/21 and was greeted by Kristen Barros. She was absolutely friendly! I arrived a bit early, and she said I'll give you the first available room. I had a cooler with me and wasn't able to check in yet, so she put it in the staff freezer/fridge for me. This is an Extended Stay Hotel, and while there should be plates, silverware, cookware, etc (Like at Extended Stay America), there wasn't. There was not even an ALARM CLOCK, or Coffee pot! I would have made full use of the kitchen if this were the case even tho... read more
Business response:
Michael, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better experience the next time you are with us... read more
Business response:
Thank you for your rating, Jose. We hate to see that you did not enjoy your time with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
Was a good place
Business response:
Thank you for our review, Javier. We are so thrilled to see that you enjoyed your time with us! We hope to see you again soon!
Wait time to check baggage in. Came early to airport and now have to wait an hour to check my luggage in! Ugh
Business response:
Hello Natalie. Thank you for sharing this experience with us. We are disappointed to see that you encountered delays while checking in. We are so sorry for the impact that this had on your time with us and will relay this feedback to our team so that we can improve in this area for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
The place was infested with Roaches, I never stayed
Business response:
Thank you for taking the time to review your stay, James. We can certainly understand the frustration over your stay being disrupted by possible pest sightings, and are terribly sorry for the inconvenience this caused. Your concerns will be forwarded to our pest control contractor for immediate action and resolve. Thank you for bringing these issues to our attention and best wishes in your future travels.
This property is the worst. Filthy, roaches, smoke, pot, drugs, water leaks in rooms. Staff including GM and maintenance don't care at all I had standing water on my floor the whole week from my AC unit. I had no where else to move or I would have. Worst experience ever lot of drug users staying here total dump
Business response:
We appreciate your feedback regarding your recent stay at our hotel. We are disheartened to see that you were left with this negative impression of your stay. We can't apologize enough for the issues you experienced with overall cleanliness, pest sightings, maintenance issues - along with problems with customer service. We can assure you that we value the opinions of our guests and will make sure that we address these concerns with our team for immediate action and resolve. We apologize for any issues that this caused and ho... read more
Business response:
Thank you for reviewing your stay with us. We hope that our accommodations met your needs. We would love to welcome you back for an even better experience. Best wishes in all your future travels.
It had all home necessities for long term stay. I liked that. But no working TV.
Business response:
Thank you for reviewing your stay with us. We are happy that you enjoyed your overall stay with us, but apologize for the issue with the TV. We will make sure that we pass this information along to our maintenance team in order to avoid these issues for any of our future guests. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
STARTING WITH THE CHECEKING IT WAS TOO IMPERSONAL THROUGH A METALLIC GRILL AND WE NEVER SEEN THE PERSON WHO WAS RECEIVING US.THE ROOM WAS SO DIRTY, THE ROOM HAD NOT BEEN CLEANED, THE TOILET HAD URINE, THE FLUSH HAD NOT BEEN DONE, SO DIRTY THE TOILET AND THE COCKROACHES WERE WALKING THROUGH THE WALL
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 598 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.