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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is decent for the price. The manager at the front is rude and always has an attitude. Random workers just show up at your door expecting to be let in to fix the most random problems. NO NOTICE IS EVER GIVEN!!!!!
Business response:
Dear Brittanie,Thank you for sharing feedback on your recent stay. We sincerely apologize for falling short of your expectations in terms of service. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is unusual, and we will address your comments with our staff and make sure this is not repeated. We'll also review our maintenance protocols to ensure timely communication and respect for personal space. Our guests' comfort and sa... read more
$100 deposit Never got refund from a previous stay when they did not have a room for me.
Business response:
Dear Steve,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Mold all over. AC smelled musty, room was dirty, clumps of dust and dirty tissues under the bed.
Business response:
Dear Kelly, We would like to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we sincerely appreciate your patience and understanding during your time with us. We hope to have the opportunity to welcome you back, as we are dedicated to delivering... read more
STAY AWAY Well, I booked a room And the transaction went through but when I got there because it was 12:15 AM, they said they don’t issue keys past midnight so I couldn’t stay there, but still got charged and lost my discount I will never ever be Booking a room at that slum Rundown drug Haven Hotel
Business response:
Dear Guest,We are sorry to hear about your experience. It sounds incredibly frustrating to be unable to access your room after booking, especially so late at night. It’s disappointing that the hotel didn't inform you about their policy beforehand and still charged you. It might be helpful to reach out to the booking platform to request a refund and share your concerns. Hopefully, this will prevent similar issues for others in the future.Sincerely,Hotel Management
I have nothing good to say about my experience with booking here.
Business response:
Dear Diane,Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience.Thank you for sharing this valuable feedback with us; we look forward to hearing from you.Sincerely,Hotel Management
It wasn’t the best
Business response:
Dear Antonio ,I'm sorry to hear that your stay wasn't the best. Your feedback is important to us, and we would like to learn more about your experience to make improvements. Please feel free to reach out to us so we can address any specific issues you encountered. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management
This location literally stole my hard earned money twice by allowing me to not allowing me to check in after receiving my payment for the room. THE 1st time they refused to check me in because I arrived at 12:05 am for my reservation. Apparently they don't check people in after midnight? This policy is not listed anywhere in the booking confirmation or information presented at the time of booking. The second time this location Stole My Money and refused service was when I arrived yesterday to check in at appropriately 6 p.m.... read more
Business response:
Dear Amanda,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.