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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Humidity smell and lack of cleanliness
Business response:
Dear Humberto,We regret that your experience did not reflect the high standards we aim to provide. Maintaining a fresh and welcoming atmosphere is very important to us, and your comments highlight areas where we can improve. Rest assured, we are addressing these concerns to enhance the quality of our accommodations. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
There were spiders in the toilet and the sink had physical dirt around the faucet and the tv didn’t work. I was told by the front desk “I” had to unplug the cables from the back of the tv to reset it, but It never worked.”This is a frequent problem” (I was told) they have. I was told my room was just renovated after the hurricane. It was not renovated, they put lipstick on a pig. There wasn’t any soap or shampoo and the strong smell of pot reeked through out the building. The refrigerator moved like a rocking chair. Would ne... read more
Business response:
Dear Jim,We sincerely apologize for the challenges you faced during your stay. Cleanliness issues, a non-functional TV, and missing essentials fall far below the standards we aim to uphold. We regret the additional discomfort caused by odors and maintenance concerns. Your feedback is invaluable, and we’ll address these issues to ensure better experiences moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sin... read more
Sujo e fedido The hotel was dirty from the entrance to the room. The room had a horrible smell that caused me nausea throughout the night. The floor was dirty and oily, making it slippery. The bed sheets and towels were clean and white, which was the only positive point. To our surprise, there was no hot water. We requested a room change, but there were no other rooms available. The receptionist was polite and called the manager, who offered a discount for the inconvenience. However, the next day, another receptionist denied... read more
Business response:
Dear Tatiana,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Awful, roaches all over the room and the beds. TV , wifi wasn’t working. Bad service.
Business response:
Dear Porfirio, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We wish you a happy holiday!Sincerely,Hotel Management
The property was dirty and had roaches in the room. My initial room was not cleaned prior to checking in. Krista did give me a refund for two of the 7 days of my stay. She also moved me to another room which was slightly cleaner. The floors looked as though they have never been mopped. Other than the cleanliness the rooms were acceptable.
Business response:
Dear Curtis,We sincerely apologize for the cleanliness issues you encountered during your stay. We understand how disappointing it can be to find a room that hasn’t been adequately prepared. We are grateful that our team addressed the situation promptly and offered a solution, and we appreciate your understanding as we worked to resolve the issues. Your feedback regarding the floors and cleanliness will be shared with our team to ensure we take the necessary steps to improve our housekeeping processes. We would like the oppo... read more
I woke up around 2am to a roach crawling on my face they need to get that problem solved and the hotel would be ok but I will not be checking in to that one anymore
Business response:
Dear Latoya, Thank you for taking the time to share your feedback. Please accept our apologies for the issue you encountered during your time with us. This is far from the standard of cleanliness and comfort we strive to provide, and we take your concerns very seriously. We are immediately addressing this matter with our pest control provider to ensure that such an issue is resolved and prevented moving forward. Your comfort and well-being are our top priorities, and we regret that this aspect of your stay fell short. Thank ... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.