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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have nothing good to say about my experience with booking here.
Business response:
Dear Diane,Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience.Thank you for sharing this valuable feedback with us; we look forward to hearing from you.Sincerely,Hotel Management
It wasn’t the best
Business response:
Dear Antonio ,I'm sorry to hear that your stay wasn't the best. Your feedback is important to us, and we would like to learn more about your experience to make improvements. Please feel free to reach out to us so we can address any specific issues you encountered. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management
This location literally stole my hard earned money twice by allowing me to not allowing me to check in after receiving my payment for the room. THE 1st time they refused to check me in because I arrived at 12:05 am for my reservation. Apparently they don't check people in after midnight? This policy is not listed anywhere in the booking confirmation or information presented at the time of booking. The second time this location Stole My Money and refused service was when I arrived yesterday to check in at appropriately 6 p.m.... read more
Business response:
Dear Amanda,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Didn't check in
Business response:
Dear Thomas, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding your check-in process. We strive to provide prompt and efficient service to all our guests, and we regret that we fell short in your case. Your feedback is valuable to us as we continually work to improve our guest experience, and we look forward to welcoming you back. Sincerely,Hotel Management
the staff was rude and the property was extremely unclean with a horrible stench everywhere.
Business response:
Dear Cole, We are deeply sorry for the unpleasant experience you encountered. Our staff should be courteous, and our facilities should be clean and odor-free. This falls far short of the standards we set for ourselves. We'll thoroughly investigate the cleanliness issues and address them immediately. We'll also ensure our staff receives additional training to provide the friendly and professional service you deserve. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to deli... read more
The people were not welcoming
Business response:
Dear Jersey, We sincerely apologize that our staff wasn't as friendly and welcoming as they should have been. Friendliness and respect are core values for us, and we take such feedback seriously. We'll be sure to address this with our team to ensure all guests feel welcome and comfortable. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to provide the positive experience you deserve. Sincerely,Hotel Management
Horrible bait and switch! Long story short - NOTHING like the description or pitctures, which the check-in guy acknowledged! No coffee, coffee pot, no ice, no dishes, no silverware, NOTHING, not even shampoo. He told us we could drive down the street to buy what we needed, and "rent plates and silerware from them. We were lucky we had towels. In every case his words were, "some of our others locations have that, but not at this one", then finally said " we are not really a hotel". Seriously? Then what are you? The worst part... read more
Business response:
Dear Ann, Thank you for your feedback. We deeply regret the discrepancies between your expectations and your experience. The issues you mentioned, including the lack of amenities, room conditions, and unprofessional behavior, are unacceptable. We strive to accurately represent our facilities and provide essential services to all guests. Your comments have been shared with our management team to address these concerns and prevent future occurrences. We apologize for any inconvenience and frustration this caused. Your experien... read more
this place had roaches alot of illegal activity going on in that building the staff was very rude to me it was not a safe environment would not recommend this hotel for anybody
Business response:
Dear Maria, Thank you for taking the time to write a review. We apologise for the experience during your stay and we are looking into your concerns. Thank you for choosing our hotel and look forward to welcoming you back on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.