This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended.I chose to leave immediately and look for another place.
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. Thank you for sharing your feedback so we know how we came across during your visit with us.
I am lucky enough that I only stayed for one night. What everyone expects in a hotel is cleanliness and this was far from it. The bed seemed like they never changed the sheets from the last guest it was dirty; all of the towels were stained and had hair. I did not feel comfortable even using it made me want to buy new sheets and towels or even rewash it but again it was only one night so I was not planning on spending my stay washing linens. Definitely needs work
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
La habitación no estaba limpia, sin toallas, sin vajillas, nada cómodo para lo que ofrecen
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Maria. We also apologize for any issues that you experienced with the overall cleanliness and amenities. We will use your feedback to help us improve in these areas. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating, Joshua. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
WOULD NOT RECOMMEND IF YOU WANT COZY I'M SURE FOR LONG TERM IT WOULD BE OK BUT NOT A FAN...SORRY. NO REAL PROBLEM, JUST NOT AS COZY AS OTHER PLACES WE STAYED. NO UTINSILS OR COOKWARE IN THE KITCHEN. BANQUET CHAIR AND A BED...THAT WAS IT.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Jody. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Dirty rooms, they even have cockroaches. Everything looks old and dirty.
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. We can assure you that we will address these concerns with the team at the property for immediate action and resolve. Thank you for sharing your feedback so we know how we came across during your visit with us.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Place was gross,no hot water junkies living in parking lot its a nasty place
Business response:
Thank you for your review. We are disappointed to see that you did not experience the exceptional experience that we intended for you due to the issues with the hot water and overall experience. Please know that we will address your concern with the team at the property for immediate action and resolve to avoid these issues in the future.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.