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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water sprayed on the ceiling, walls and floors while showering (outside for the shower stall area of course), air conditioner hardly worked and the room had a horrible smell. My friend stayed there in a room a few levels down and had a horrible stay as well.
Business response:
Hello Sandra. Thank you for taking the time to rate and review your stay with us, Sandra. Please accept our sincerest apologies for the issues that you had while with us. Our team works hard to pay attention to detail and we hate to see the oversights that occurred during your stay. We will make sure that we address these concerns with our housekeeping and front desk team for further review and action. We appreciate you giving us the chance to host you and we wish you all the best in your future travels.
Esta muy sucio hay cucarachas. Baños tupidos. Servicio de mantenimiento pésimo. En fin es una lástima que dejen caer el buen prestigio de una compañía hotelera exclusiva con Covina en sus habitaciones.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations, Yanira. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Hotel Hell The hotel was absolutely disgusting! The room was filthy, dirty and totally unacceptable. Children running up and down the hallway, men screaming and yelling and banging on doors in the middle of the night. Men congregating barefoot and shirtless outside the elevator, people, including the night clerk, standing directly outside the front door smoking cigarettes.
Business response:
Thank you so much for your very detailed review, Caroline. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful... read more
For a facility advertised as a suite, it’s very misleading. How can you advertise a kitchenette without having a coffee maker? The air conditioner had to be full of mold or dust. I woke up at 3 am severely congested, it cleared within an hour of leaving. The paint was bubbling in the bathroom from a leak underneath that had obviously been there a while. Maybe mold was cause of congestion? The was a large party in the parking lot at least 15 people right outside our window. The check in window was covered by a garage door sty... read more
Business response:
Thank you for your honest feedback and thoughts, Amy. We are disappointed to see that we failed to satisfy your expectations during your stay with us. We never want your time with us to be anything less than perfect and apologize that you encountered these issues. We will make sure that we alert the team of your findings so that we can have the proper channels address them. We are terribly sorry for any inconvenience that this caused but we do wish you the best in your future travels.
I had to kill roaches in this room. it was filthy
Business response:
We appreciate you for taking the time to rate and review your stay with us, Brian. We can certainly understand your frustration regarding any cleanliness or pest sightings issues. We will make sure that we communicate this with our housekeeping and pest control provider to ensure that the proper procedures are being followed to prevent this from happening in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for rating, Sheila. We hate to see that you did not enjoy your stay with us. We would love another chance to show you a much better experience the next time your travels bring you this way!
Horrible estadía. Separe una habitación con 2 camas y me dieron solo una y tuve que dormir con mi hijo de 33 años. Quedé pendiente para una de 2 camas y nunca hubo la oportunidad. Habia cucarachas en la habitación. Tenia que botar la basura. Se oían voces y ruidos de otras habitaciones. Habia perros ladrando todo el tiempo. Fue horrible. No me quedaré en ese lugar ni lo recomiendo
Business response:
Thank you for your feedback and review, Miriam. Please accept our sincerest apologies for the issues that you faced during your stay. This is not the high-level of service and experience that we wanted you to have, and we are so sorry that this happened. We will make sure that we notify our team of these concerns so that we can improve the level of service that we are providing to each guest. Thank you for your time and best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.