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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel Hell The hotel was absolutely disgusting! The room was filthy, dirty and totally unacceptable. Children running up and down the hallway, men screaming and yelling and banging on doors in the middle of the night. Men congregating barefoot and shirtless outside the elevator, people, including the night clerk, standing directly outside the front door smoking cigarettes.
Business response:
Thank you so much for your very detailed review, Caroline. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful... read more
For a facility advertised as a suite, it’s very misleading. How can you advertise a kitchenette without having a coffee maker? The air conditioner had to be full of mold or dust. I woke up at 3 am severely congested, it cleared within an hour of leaving. The paint was bubbling in the bathroom from a leak underneath that had obviously been there a while. Maybe mold was cause of congestion? The was a large party in the parking lot at least 15 people right outside our window. The check in window was covered by a garage door sty... read more
Business response:
Thank you for your honest feedback and thoughts, Amy. We are disappointed to see that we failed to satisfy your expectations during your stay with us. We never want your time with us to be anything less than perfect and apologize that you encountered these issues. We will make sure that we alert the team of your findings so that we can have the proper channels address them. We are terribly sorry for any inconvenience that this caused but we do wish you the best in your future travels.
I had to kill roaches in this room. it was filthy
Business response:
We appreciate you for taking the time to rate and review your stay with us, Brian. We can certainly understand your frustration regarding any cleanliness or pest sightings issues. We will make sure that we communicate this with our housekeeping and pest control provider to ensure that the proper procedures are being followed to prevent this from happening in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for rating, Sheila. We hate to see that you did not enjoy your stay with us. We would love another chance to show you a much better experience the next time your travels bring you this way!
Horrible estadía. Separe una habitación con 2 camas y me dieron solo una y tuve que dormir con mi hijo de 33 años. Quedé pendiente para una de 2 camas y nunca hubo la oportunidad. Habia cucarachas en la habitación. Tenia que botar la basura. Se oían voces y ruidos de otras habitaciones. Habia perros ladrando todo el tiempo. Fue horrible. No me quedaré en ese lugar ni lo recomiendo
Business response:
Thank you for your feedback and review, Miriam. Please accept our sincerest apologies for the issues that you faced during your stay. This is not the high-level of service and experience that we wanted you to have, and we are so sorry that this happened. We will make sure that we notify our team of these concerns so that we can improve the level of service that we are providing to each guest. Thank you for your time and best wishes in your future travels.
Hallways, elevator, and room has smoking smell Bathroom has strong cigarette smoke smell Don’t waist your money for this dirty hotel
Business response:
Thank you for taking the time to rate and review your stay with us, Ravshan. We regret to see that you encountered unpleasant odors during your stay. We can certainly understand your frustration over this and are terribly sorry for any inconvenience that this presented. We can make sure that we alert our property of this issue in order to avoid these concerns for any of our future guests. Thank you for giving us the opportunity to host you, and we wish you all the best in your future travels.
Worst hotel I have ever stay it’s dirty infested with roaches had to give complaints a few times about noises and for two weeks nothing was done
Business response:
Thank you for your review and rating, Tania. We are so sorry that you did not enjoy your time with us due to the issues with the pests. Our staff works diligently to ensure that your time with us is pest free and we are terribly sorry that this did not happen for you. We will make sure that we address this concern with our pest control provider so that we can avoid this issue for all our future guests. Thank you for allowing us to host you and we best wishes in your future travels.
This place is disgusting. The room was filthy, bed wasn’t even fully made, place is falling apart. No big deal to the tweekers and meth heads that stay there though…
Business response:
Thank you for your review. We are so sorry that you were not impressed with your overall stay. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
They canceled my stay because I'm a local.
Business response:
We are so sorry to see that you were not able to stay with us. We sincerely apologize for any inconvenience that we caused and we will make sure that we review this concern with our front desk team for further review. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.