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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Window dirty, food left in cupboard from previous tenant, bathroom looked dingy, difficulty getting blinds down (had to call maintenance). Two cars in parking lot with flat tires, one had garbage bag covering driver’s window, & blowing in the wind! Not pleasant!
Business response:
Thank you for reviewing and rating your stay with us. Please accept our sincerest apologies for the issues that you encountered with the cleanliness of the property and your room. We hate to see that this was your experience as we never want your time with us to be less than perfect. Your feedback will be addressed with the proper teams in order to eliminate this from happening in the future. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
I do not recommend it
Business response:
Hello Alda. Thank you for your rating and review. We apologize for any issues that you experienced, and we are disappointed that we failed to earn your rating. We would love another chance to show you a much better experience the next time you come our way.
MALA RELACIÓN CALIDAD/PRECIO No me gustó la habitación para el precio que tiene. El hotel no tiene ni lobby ni un area común. Lo único bueno de ese hotel el Señor que me atendió que trató de resolver los inconvenientes.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Patricia. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I was told the day before that I could check in at 1 pm and when I arrived at 2pm, the lady at the front desk stated that I was a lie and told me that check in was at 3 and that I probably wouldn’t be able to check in at that time either. I did not check in until 3:43. The gentlemen that checked me in was very NICE! The rooms are dirty, rusted, out dated and they smell. The hallways smell like pee. The elevator smells like mold. The linens smell like mildew. The is no one at the front desk over night. There is no towels or b... read more
Business response:
Thank you for your review, Kierria. We are so sorry that your experience did not exceed your expectation during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Cucarachas y muchas en las habitaciones
Business response:
Thank you for your review, Esteban. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We will make sure that we address these concerns with our staff and pest control contractor for immediate improvement. We hope that your future travels are wonderful ones.
Staff was terrible the room smelled horribly and was dirty
Business response:
Thank you for the review of your stay, Jeffrey. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Soon as we stepped a foot in the room there laid a roach hair was all over the bed sheets were dirty i dont recommended at all
Business response:
Thank you for your review, Jayone Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor for immediate action and resolve.
The place I was in had either roaches or bugs of some kind. The floors need a deep clean and why are there no plates or kitchen tools in the kitchen area? Kind of a pointless kitchen if you have to bring or borrow pots and pans to the place. They desperately need to hire a cleaner for the floors and the walls or just demo the whole place and start over.
Business response:
Hello Frank. Thank you for taking the time to provide us with this alarming feedback. We are disappointed by your feedback regarding the cleanliness and pest sighting issues. We can certainly understand why you would be frustrated by this and sincerely apologize that we feel short in delivering an exceptional experience. We will make sure that we review these concerns with our housekeeping team and pest control contractor for immediate resolve. We do hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.