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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THIS IS FULL OF TRIKKS, CRACK, METH & DOPEHEADS!!! Initially our room looked really nice; as what you see in a photo. Our room had a nice little kitchenette; 2 burner stove, full refrigerator and microwave. ***THAT IS THE BEST OF IT!!!*** Otherwise I’m HIGHLY NOT recommending this motel for committed/married couples or ANYONE with young children. This place IS FULL of TRIKKS, CRACK, METH & DOPE HEADS!!! Our room was at the end of the hall and you constantly would hear people in and out of the doors! THERE IS NOTHING for kids... read more
Business response:
It is extremely disappointing to learn of the experiences you endured during your stay - and that it included so many troubling disturbances. Here at WoodSpring Suites we take any reports of this type of activity extremely seriously and do not hesitate to get the proper authorities involved if necessary, once we are made aware. This is not at all representative of the quiet, clean and comfortable experience that we pride ourselves in creating for each of our wonderful guests. Let me assure you that we will take the feedback ... read more
This place is more like a homeless encampment than a hotel. As you drive in there are signs advertising “no deposit” and “utilities included”. There is a broken down car in the parking lot covered with trash bags that has 30 day tags that expired 8 months ago. The room looked nothing like the pictures on the Woodspring Suite site. It was gross! When I went back down to tell the front desk they offered to come clean it on “Monday. I was booked for Saturday night. Aren’t they supposed to clean the rooms BEFORE guests arrive? H... read more
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Not good at all! Roaches, nasty, no one at the front desk, young teenagers running around at 1:00 am. No toiletries. Good to be pet friendly but the smell in the halls and elevator is so bad. Roaches was the worst part. Way too expensive for this kind of hotel.
Business response:
Thank you for sharing your honest thoughts, Teresa! Please know, we are continually working with each one of our properties to improve the service and experience provided to our valued guests. We are so sorry for the issues that you experienced with the overall cleanliness, pest sightings and customer service. We can assure you that we will be involving the proper channels to ensure that we improve in these areas. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us... read more
Turned on the light to walk into my room, saw roaches running everyone and walked right out and found a different hotel. Was completely refunded thankfully.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your short time with us due to the pest sightings. We take these reports very seriously and are so sorry that this was your experience. We will make sure that we address these concerns with our pest control provider for immediate action and resolve. We do wish you all the best in your future travels.
Roaches.
Business response:
Oh no! We are so disappointed to see that you experienced issues with pest sightings during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
This location is DIRTY and NOT SAFE. The whole building--entry, halls, elevator, rooms-- smells like cigarette smoke, there are bugs in the rooms--one crawled onto my daughter's leg!, was only given two towels ( no washcloths or hand towels) which were dirty and had hair on them, the bed linens were dirty and had cigarette burns on them. The beds themselves looked like something from Army barracks--mattress on a metal stand. Room keys did not work for some guests--they had to wait a LONG time for someone to come to let them ... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
The hotel wasn’t too clean in general not like pictures in expedia. No cofee in room, roaches.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Room dirty, roaches, bathroom sink laminate falling off side. No water pressure
Business response:
Thank you for reviewing your stay, . We are happy that you enjoyed your overall time with us, but sincerely apologize that we may have fallen short in delivering a super clean and fresh stay. We will address this with our housekeeping team and pest control provider to improve in this area for all our future guests.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.