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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations, Austin. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Horrible, want COVID-19, cancer, or die stay here! Would never stay here again. Pull up to check in non-smokers hanging outside the main door w/ no masks on. On top of that smoking is allow right at the main door where my children need to pass & gain access to the building, really second hand smoke. With COVID its posted outside on a sign next to the door states mask required to enter there is even one next to the elevator doors. Check in clerk was not even wearing a mask. I ask why no one was wearing a mask did the lift the... read more
Business response:
We appreciate your very detailed and candid review, Juan. On behalf of the entire WoodSpring Suites staff, we emphatically apologize for the issues that you experienced regarding the concerns with masks, fees, offensive odors and overall cleanliness. We pride ourselves in staying diligent when it comes to our guest's safety and providing a super clean and fresh experienced. We are so disappointed that we failed to satisfy your expectations and create the at-home like experience that we intended for you. Rest assured that the... read more
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Diane. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Do not stay here! The staff was nice enough, but was never available. They close the front desk at 7 due to the pandemic. They provided a number to call if you need anything, but nobody ever answered. Got several bug bites (possibly mites) after the first night. Was unable to address the issue, get dishes or kitchenware because nobody ever was available. Paid for the best internet offered, which didn't work half the time. Ended up switching hotels and just took the loss on the last day booked.
Business response:
Thank you for taking the time to share your feedback, Victor. We sincerely apologize for any issues that you experienced during your visit. We are terribly sorry for the issues that you experienced with the front desk hours and amenity offerings. Since we are more of an extended stay, we offer limited front desk hours and amenities. This includes housekeeping, cookware and linen services for a small additional fee. We apologize if you were not aware of this and for any inconvenience that this created, Jacob, and for any inco... read more
This is a very low end extended stay facility. The exterior looks great however inside is cheap, not very clean. Bottom basement economy. The night staff was rude to the point of being contemptuous
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
We are so sorry that you did not enjoy your time with us and that we failed to earn your positive rating. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for your review, Carlos. We are so sorry to see that you did not enjoy your time with us, and hope that you allow us to show you a much better experience the next time you are in the area.
Not for me Is more like a place for the homeless. Noisy. Cops hang around for security and were there when we pulled up. A lot of young people and their belongings were outside as if they were just evicted from there or something
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt during your stay at our hotel, Kathleen. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.