This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Turned on the light to walk into my room, saw roaches running everyone and walked right out and found a different hotel. Was completely refunded thankfully.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your short time with us due to the pest sightings. We take these reports very seriously and are so sorry that this was your experience. We will make sure that we address these concerns with our pest control provider for immediate action and resolve. We do wish you all the best in your future travels.
Roaches.
Business response:
Oh no! We are so disappointed to see that you experienced issues with pest sightings during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
This location is DIRTY and NOT SAFE. The whole building--entry, halls, elevator, rooms-- smells like cigarette smoke, there are bugs in the rooms--one crawled onto my daughter's leg!, was only given two towels ( no washcloths or hand towels) which were dirty and had hair on them, the bed linens were dirty and had cigarette burns on them. The beds themselves looked like something from Army barracks--mattress on a metal stand. Room keys did not work for some guests--they had to wait a LONG time for someone to come to let them ... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
The hotel wasn’t too clean in general not like pictures in expedia. No cofee in room, roaches.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Room dirty, roaches, bathroom sink laminate falling off side. No water pressure
Business response:
Thank you for reviewing your stay, . We are happy that you enjoyed your overall time with us, but sincerely apologize that we may have fallen short in delivering a super clean and fresh stay. We will address this with our housekeeping team and pest control provider to improve in this area for all our future guests.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Not recommended.I chose to leave immediately and look for another place.
Business response:
I'm very surprised to read your comments and apologize that you had such a disappointing stay. Thank you for sharing your feedback so we know how we came across during your visit with us.
I am lucky enough that I only stayed for one night. What everyone expects in a hotel is cleanliness and this was far from it. The bed seemed like they never changed the sheets from the last guest it was dirty; all of the towels were stained and had hair. I did not feel comfortable even using it made me want to buy new sheets and towels or even rewash it but again it was only one night so I was not planning on spending my stay washing linens. Definitely needs work
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.