Extended Stay America Select Suites - Fort Myers - Northeast

Business response:

Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Caridad. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences. 

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels. 

Business response:

It is extremely disappointing to learn of the experiences you endured during your stay - and that it included so many troubling disturbances. Here at WoodSpring Suites we take any reports of this type of activity extremely seriously and do not hesitate to get the proper authorities involved if necessary, once we are made aware. This is not at all representative of the quiet, clean and comfortable experience that we pride ourselves in creating for each of our wonderful guests. Let me assure you that we will take the feedback ... read more

Business response:

Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels. 

Business response:

Thank you for sharing your honest thoughts, Teresa! Please know, we are continually working with each one of our properties to improve the service and experience provided to our valued guests. We are so sorry for the issues that you experienced with the overall cleanliness, pest sightings and customer service. We can assure you that we will be involving the proper channels to ensure that we improve in these areas. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us... read more

Business response:

Thank you for your review. We are so sorry that you did not enjoy your short time with us due to the pest sightings. We take these reports very seriously and are so sorry that this was your experience. We will make sure that we address these concerns with our pest control provider for immediate action and resolve. We do wish you all the best in your future travels. 

Business response:

Oh no! We are so disappointed to see that you experienced issues with pest sightings during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.