Extended Stay America Select Suites - Fort Myers - Northeast

Business response:

I'm so sorry to hear that we disappointed you during this stay. Thank you for sharing your review with us. 

Business response:

I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, David. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for your feedback, Rolanda. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. We can assure you that we will address your concerns with the housekeeping staff for further action and resolve. Thank you for allowing us to host you. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Georniesha. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience. 

Business response:

Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you. 

Business response:

We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you experienced such unpleasant odors, Michael. We can't tell you how disappointing it is to see that we did not deliver the high quality of service that we strive so hard to give each guest. We appreciate you reporting these issues so that we can make sure that we address them at the property level and improve them for all our current and future guests.