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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth it, even for low price You get what you pay for at this hotel. Front desk closes early and on-call night manager has to be paged to meet you and check you in. Counters are check-in are not being regularly wiped especially in light of COVID-19. Hallways smelled of Chinese food and the room has a strong odor (neither good nor bad). Bed sheets felt wet (probably due to humidity in room). We ended up leaving and driving the 2 hours home instead of sleeping there.
Business response:
Thank you for taking the time to provide us the details of your stay with us, Kathryn. We are terribly sorry for the issues with the delay in checking in, unpleasant odors and overall cleanliness. We can assure you that our staff works diligently to deliver a super clean and fresh stay to all our guests and are so sorry if this did not come across. We have also implemented more routine cleanings in all common spaces to ensure the safety of our guests and staff. We sincerely apologize if we failed to exceed your expectations ... read more
No one me tion that towels and essential silverware/cookingwar was provided. People upstairs were what sounded like rolling bowling balls all night. My kids, spouse and i did not sleep all night. There were burgers on the wall. The faucet was loose. And our hotel didnt work. Horrible experience
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We will take the proper action as we are committed to providing every guest with a wonderful experience. our feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Ho... read more
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
This is the worst hotel that i have been to in my life.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Joseph. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Not the Place to Be Stay was not so good. The hotel is surrounded with local drug addicts. I felt very uncomfortable and was even insulted by others staying at the hotel, regarding a racial stereotype.
Business response:
Thank you for your feedback. We are absolutely shocked to hear that this was your impression of our staff and services. We never want any of our guests to feel anything but valued and treasured and we are terribly sorry that you did not feel this way. We can assure you that we will address this with the hotel management for proper action and resolve. We wish you well in your future travels and lodging.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Check Only problem i have is that if we the people are paying to say at your hotel why do we have to get out of bed or stop doing what we are doing to go all the to check-to get towels exchanged , toilet paper ..??? Like when we payin customers to..
Business response:
Thank you for taking the time to review your stay at our hotel, Bridget. We are so sorry to hear that you were not aware of our unique amenity offerings. Since we are more of an extended stay, we allow our guests the ability to customize their experience in order to keep our rates super low and affordable. We are so sorry to see that this did not fit your needs, but appreciate you for giving us the opportunity to host you.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Bridget. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Filthy and gross all around and terrible, rude service.
Business response:
Thank you for bringing the issues with the cleanliness and customer service to our attention. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.