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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry to see that you did not enjoy your time with us. Thank you for sharing your rating with us.
There were roaches in our room there was no coffee pot no utensils we had to go to the store to buy everything we needed that night the rooms were dirty our blinds were broken so we had no privacy it was freezing and the heat didnt work we wont be staying here again its not worth 100 dollars a night i wouldnt pay $10 a night to stay here again
Business response:
We are extremely disappointed to read that this was your experience with us, Steven.This is not at all the impression that we wanted to leave you with and apologize that you had these issues during your stay. Also, any time there are reports of pests we act immediately and take those reports very seriously. We will make sure that we address this problem promptly and do appreciate you for letting us know. I apologize for the inconvenience that this caused during your stay.
A lot of people just hanging out in hallway and parking lot. Seems like some people where living there. Kids roller skating down the hall. Someone keep knocking at our door at 3 AM. FELT UNSAFE.
Business response:
Thank you for reviewing your stay at our hotel. We are so sorry that we failed to exceed your expectations. We also take the safety of our guests extremely serious and we are sorry for any uneasiness that you felt during your time with us, Lori. We are constantly looking for ways to maximize the guest experience and will take your feedback to upper management so we can work towards positive improvements.
There was a cockroach inside the bathtub
Business response:
We are terribly sorry to hear that you encountered pest sightings during your time with us, Jose. We will make sure that we reach out to our pest control provider and work closely with our staff to prevent such issues in the future. We value your comments and hope to see you again for a better experience.
Never got checked in because of the unprofessionalism of the staff.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you.
The hallway on the floor we stayed on smelt horrible. Shortly after being in the room we saw a roach climbing on the wall by the window. We weren't really happy about it but since it was only one, we had been driving all night after work to get there and it was only for one night we let it go. You could here EVERYTHING that way happening all the way down the hallway in the room, so all throughout the night we were being woke up by does opening, closing and people talking. Then Ii woke up at one point and felt something on my... read more
Business response:
We are terribly sorry that you experienced these inconveniences during your time with us. We are committed to making sure that these concerns are addressed at the property level to improve the quality of service to all our guests. We can't apologize enough that you were left with this impression of our hotel but hope that your future travels are wonderful ones.
HORRIBLE Dirty shower/bathroom (soap from previous visitor was left there). Bugs/cockroaches everywhere (kitchen/bathrooms). Service was terrible. Overheard visitors complaining that alliances were not working and that rooms were infested with insects - front desk did not really care and when you called they did not answer or hung up on you. I was on a road trip so just needed a place to sleep for one night and I ended up sleeping in my car because this place was disgusting
Business response:
Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Victor. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Won’t Go Back Would not stay here again. Very little water pressure in the shower.
Business response:
Thank you for letting us know about the hot water issue in your room, Alicia. We are so sorry for the great inconvenience this must have caused you.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.