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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuk This place...you have to pay extra for fresh towels after the first day, pay extra for hairdryer, pay extra for coffeemaker, your free housekeeping comes only after a two week stay, or you can pay extra...hence the roaches in your room. No desk attendant during the night.... It shouldn't be classified as a hotel. These have a stove and refrigerator and microwave but you guessed it you have to pay extra for plates pots pans etc.
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning, cookware and linen exchange). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Worst hotel I’ve ever been to The entire hallway and room smelled like a cigarette. There was hair In bathroom and in the bed . Stains on the sheets in bed. Cleanliness was worse than my dogs bed at my house. Left 20 minutes after being there, didn’t stay the night, couldn’t and will never set foot In that place ever again. There needs to be a security guard and a manager there at all times or higher someone else to take over this nightmare of a hotel.
Business response:
We are so sorry for the offensive odors and cleanliness issues that you experienced, as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping and maintenance team to improve the quality of service that we are providing to each of our guests in the future.
location was good right off highway, but the whole place was filthy dirty, not even sure sheets were actually changed. I would not stay there again for a million dollars, cheap rate but now I know why.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not enjoy your time and that we failed to exceed your expectations. We hope that all your future travels are wonderful ones.
La ducha no funcionaba como debía funcionar y reserve una cama Queen y me dieron una cama full.
Business response:
We are so sorry to hear the reports of the shower issue and the oversight on your room reservation. We want to assure you that we will reach out to the maintenance team and front desk staff to ensure that these issues are not repeated in the future.
Business response:
We are so sorry to see that you did not enjoy your time with us. Thank you for sharing your rating with us.
There were roaches in our room there was no coffee pot no utensils we had to go to the store to buy everything we needed that night the rooms were dirty our blinds were broken so we had no privacy it was freezing and the heat didnt work we wont be staying here again its not worth 100 dollars a night i wouldnt pay $10 a night to stay here again
Business response:
We are extremely disappointed to read that this was your experience with us, Steven.This is not at all the impression that we wanted to leave you with and apologize that you had these issues during your stay. Also, any time there are reports of pests we act immediately and take those reports very seriously. We will make sure that we address this problem promptly and do appreciate you for letting us know. I apologize for the inconvenience that this caused during your stay.
A lot of people just hanging out in hallway and parking lot. Seems like some people where living there. Kids roller skating down the hall. Someone keep knocking at our door at 3 AM. FELT UNSAFE.
Business response:
Thank you for reviewing your stay at our hotel. We are so sorry that we failed to exceed your expectations. We also take the safety of our guests extremely serious and we are sorry for any uneasiness that you felt during your time with us, Lori. We are constantly looking for ways to maximize the guest experience and will take your feedback to upper management so we can work towards positive improvements.
There was a cockroach inside the bathtub
Business response:
We are terribly sorry to hear that you encountered pest sightings during your time with us, Jose. We will make sure that we reach out to our pest control provider and work closely with our staff to prevent such issues in the future. We value your comments and hope to see you again for a better experience.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.