Extended Stay America Select Suites - Fort Myers - Northeast

Business response:

Thank you for your feedback, Rolanda. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. We can assure you that we will address your concerns with the housekeeping staff for further action and resolve. Thank you for allowing us to host you. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Georniesha. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. 

Business response:

Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience. 

Business response:

Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you. 

Business response:

We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback. 

Business response:

Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you experienced such unpleasant odors, Michael. We can't tell you how disappointing it is to see that we did not deliver the high quality of service that we strive so hard to give each guest. We appreciate you reporting these issues so that we can make sure that we address them at the property level and improve them for all our current and future guests. 

Business response:

We are extremely disappointed to read that this was your experience with us, Debbie. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay. 

Business response:

Thank you so much of your candid feedback regarding your visit, Gus. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels. 

Business response:

Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations, Dawn. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.