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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First thing that we saw when entering the room was roaches, and the room had a bad smell to it.
Business response:
We are extremely disappointed to read that this was your experience with us, Debbie. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
I stayed here for 4 nights... each night as I came in and turned on the lights the roaches would scatter. I have pics and video. I tried to get a different room, I tried to go to a different hotel everything was booked. When I was down stairs to complain about all the roaches. A lady comes screaming in the lobby this roaches running around in the hallway. The front desk lady does nothing. Just smirks, and says there’s nothing she could do. Terrible terrible, terrible!!!
Business response:
Thank you so much of your candid feedback regarding your visit, Gus. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations, Dawn. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Worst hotel I have ever stayed in , Its a dog friendly hotel , and their are dogs barking everywhere ,told front desk they could not do anything because owners went for a drive and left that piece of s- - t barking in the room .They refused to give me another room said they were full ,yet parking lot was empty.Spring Break coming up area was booked.I requested Manager to call me but would not .toilets won’t flush properly, rooms no where near clean ,dog still barking,would not recommend this place to anyone ,hope no one has ... read more
Business response:
Thank you for this very detailed review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. Our staff works hard to address these concerns as soon as they are made aware and we can't tell you how disappointing we are to see that this is not what happened for you. We can assure you that we will address this concern with our staff to prevent this from happening in the futur... read more
Would not recommend Would not recommend! Room was dirty, shower pressure was horrible and bed was extremely uncomfortable. The room next to me had a barking dog! Only needed something for 1 night before leaving town! Spend the extra money and stay somewhere nice!
Business response:
Thank you for taking the time to review your stay at our hotel, Kassandra. We sincerely apologize that we failed to live up to our high standards of service and hospitality during your time with us. We are known for providing a clean, fresh and overall comfortable stay - and we are so disappointed that we fell short in these areas. We can assure you that we will address these issues with our housekeeping and maintenance staff to prevent this from happening in the future. Thank you for taking the time to share your experience... read more
This was a horrible experience. The room smelled terrible like mold or wet wood. The water pressure was poor, the tub didn’t drain and there were hairs on the sheets. I had the leave this property. Only good thing was they refunded my next 2 nights.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, and for the problems with the plumbing and overall cleanliness. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, David. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Smells in room and hallway. Not very clean. Terrible bedding, no curtains in room.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you experienced such unpleasant odors and problems with the overall cleanliness. We can't tell you how disappointing it is to see that we did not deliver the high quality of service that we strive so hard to give each guest. We appreciate you reporting these issues so that we can make sure that we address them at the property level and improve them for all our current and future guests.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.