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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Worst hotel I have ever stayed in , Its a dog friendly hotel , and their are dogs barking everywhere ,told front desk they could not do anything because owners went for a drive and left that piece of s- - t barking in the room .They refused to give me another room said they were full ,yet parking lot was empty.Spring Break coming up area was booked.I requested Manager to call me but would not .toilets won’t flush properly, rooms no where near clean ,dog still barking,would not recommend this place to anyone ,hope no one has ... read more
Business response:
Thank you for this very detailed review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. Our staff works hard to address these concerns as soon as they are made aware and we can't tell you how disappointing we are to see that this is not what happened for you. We can assure you that we will address this concern with our staff to prevent this from happening in the futur... read more
Would not recommend Would not recommend! Room was dirty, shower pressure was horrible and bed was extremely uncomfortable. The room next to me had a barking dog! Only needed something for 1 night before leaving town! Spend the extra money and stay somewhere nice!
Business response:
Thank you for taking the time to review your stay at our hotel, Kassandra. We sincerely apologize that we failed to live up to our high standards of service and hospitality during your time with us. We are known for providing a clean, fresh and overall comfortable stay - and we are so disappointed that we fell short in these areas. We can assure you that we will address these issues with our housekeeping and maintenance staff to prevent this from happening in the future. Thank you for taking the time to share your experience... read more
This was a horrible experience. The room smelled terrible like mold or wet wood. The water pressure was poor, the tub didn’t drain and there were hairs on the sheets. I had the leave this property. Only good thing was they refunded my next 2 nights.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, and for the problems with the plumbing and overall cleanliness. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, David. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Smells in room and hallway. Not very clean. Terrible bedding, no curtains in room.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you experienced such unpleasant odors and problems with the overall cleanliness. We can't tell you how disappointing it is to see that we did not deliver the high quality of service that we strive so hard to give each guest. We appreciate you reporting these issues so that we can make sure that we address them at the property level and improve them for all our current and future guests.
No maid services No clean towels Toilets overflowed in neighboring room we had to evacuate our room No compensation from hotel Worst experience ever
Business response:
We are so sorry that you did not enjoy your time with us, Daniel. We can't apologize enough for the problems that you encountered due to the plumbing issues and the overall cleanliness. This is in no way the high level of service that we strive to give each of our guests and will make sure that we address these matters with our front desk and housekeeping teams for further action and review. Thank you for sharing these details and we hope that all your future travels are wonderful ones.
A dump! Worse Hotel experience I've ever had. 1.5 hours to get checked in. 45 minutes to get checked out. Bug is one of the two rooms.
Business response:
Thank you for your feedback and for sharing your experience, Robert. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk and the delay in checking in. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Never again Heat was broken in room. Froze all night long. Walls were paper thin. I could hear everyone’s conversations.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Tanya. We are so sorry that you did not enjoy you time with us - and apologize for the issue with the heat. Our staff is excellent at correcting these problems as soon as you bring them to their attention, and we are so sorry if this did not happen for you. Thank you for letting us know how we are coming across and we can assure you that we will address this concern with our maintenance team for immediate resolve.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.