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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We came in later and no one was there to check us in. We waited for someone to show up and when we finally made to our room It smelled like cigarettes. The front desk was rude so we left. I called the customer service line and was out on hold for another 1/2 hour and then disconnected.
Business response:
I'm so sorry for the long wait to get checked in! We are different from traditional hotels by having office hours instead of 24-hour staffing. This is one way we are able to keep our rates affordable. Also, thank you for the specific feedback regarding the customer service, Kathy. We will make sure that we address this issue with the front desk team to ensure that improvements are made in this area moving forward. We appreciate hearing from you and wish you all the best in your future travels.
The 1st hotel I stayed with ni hair shampo or hair drayer. $100.00 a night for l8w class 1 star motel.
Business response:
Thank you for taking the time to share your review, Jim. We apologize that you were not aware of our unique amenities. Shampoo and conditioner are available upon request at the front desk and we are so sorry if we did not inform you of this. We do hope that you give us another opportunity to show you a much better overall experience.
Es ist zwar mit einer Kücheneinrichtung ausgestattet aber ohne jeglicher Möglichkeit sie zu benutzen!!! Keine Tasse kein Geschirr, kein Besteck, einfach gar nichts! Zimmer sehr kahl, sehr, sehr laut!
Business response:
We are so sorry to see that we failed to exceed your expectations and that you did not enjoy your time with us. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining s... read more
The property does not have professional and courteous staff and it does not care about their guests. I could not check in and did not stay at the property because there was no one at the front desk for 45 minutes when I went to the property. I should not be charged for this reservation and I should be compensated b y Orbitz for all the trouble and hassle that I have gone thru as a senior citizen. I was forced to look for another hotel at 1.30 am in the wee hours and as a result I could not rest after traveling 8 hours coming... read more
Business response:
Thank you for taking the time to leave us this detailed review of your experience, Harshad. I can't tell you how disappointing it is to see that you have been left with such a bad impression of our hotel because of the problems with checking in and reaching someone at the front desk. We set a high standard for the service and experience that we provide to our guests and we are so sorry that we failed to deliver this during your interactions. Let me assure you that we will address these concerns at the property level so that ... read more
Yuk This place...you have to pay extra for fresh towels after the first day, pay extra for hairdryer, pay extra for coffeemaker, your free housekeeping comes only after a two week stay, or you can pay extra...hence the roaches in your room. No desk attendant during the night.... It shouldn't be classified as a hotel. These have a stove and refrigerator and microwave but you guessed it you have to pay extra for plates pots pans etc.
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning, cookware and linen exchange). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Worst hotel I’ve ever been to The entire hallway and room smelled like a cigarette. There was hair In bathroom and in the bed . Stains on the sheets in bed. Cleanliness was worse than my dogs bed at my house. Left 20 minutes after being there, didn’t stay the night, couldn’t and will never set foot In that place ever again. There needs to be a security guard and a manager there at all times or higher someone else to take over this nightmare of a hotel.
Business response:
We are so sorry for the offensive odors and cleanliness issues that you experienced, as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping and maintenance team to improve the quality of service that we are providing to each of our guests in the future.
location was good right off highway, but the whole place was filthy dirty, not even sure sheets were actually changed. I would not stay there again for a million dollars, cheap rate but now I know why.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not enjoy your time and that we failed to exceed your expectations. We hope that all your future travels are wonderful ones.
La ducha no funcionaba como debía funcionar y reserve una cama Queen y me dieron una cama full.
Business response:
We are so sorry to hear the reports of the shower issue and the oversight on your room reservation. We want to assure you that we will reach out to the maintenance team and front desk staff to ensure that these issues are not repeated in the future.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.