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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Request a refund I did not stay at your hotel We ended up not stay. I requested to cancel my stay due to no one was available to check me in.
Business response:
Thank you for sharing your experience regarding your recent stay with us, Cheryl. We are so sorry that you experienced so many inconveniences with the pest sightings and reaching the front desk. We assure you that we hold ourselves to a very high standard and are so disappointed that we fell short in so many areas during your time with us. These are issues that we will address directly with the property to ensure these matters are handled more effectively for all our future guests.
They were German roaches In the room. Towels were stained and when you went to the front desk at night it was close there was no one that you could complain to
Business response:
Thank you for sharing your experience regarding your recent stay with us. We are so sorry that you experienced so many inconveniences with the pest sightings and reaching the front desk. We assure you that we hold ourselves to a very high standard and are so disappointed that we fell short in so many areas during your time with us. These are issues that we will address directly with the property to ensure these matters are handled more effectively for all our future guests.
No iron in room (I wore wrinkled clothes to a business meeting), I forgot my toothbrush and could not get a hold of front desk (I had to use my cell phone because the room phone did not work) and no one answered and the VM was full. So, I was unable to properly brush my teeth. My bedding had stains all over it and the pillows were flat from being long term use. I could also smell smoke from someone else smoking coming through the air vents. Big time "no go" in the future. I just wanted to leave the entire night.
Business response:
Thank you for your very detailed feedback of your stay. We are so sorry that you were not aware of our unique amenities. We do provide an iron upon request at the front desk and apologize that we failed to communicate this to you. We also are sorry for the unpleasant odors and the discomfort of the bed as we are never happy when your stay is less than perfect. Thank you for letting us know how we are coming across and we hope that all your future travels are wonderful ones.
Spartan at best - Never Again Spartan hotels have reached a new low with this hotel. The two chairs in the room with pladtic. The blanket on the bed was barely adequate, and the floors were tiled, not carpeted. It felt more like a dorm room. With a small kitchenet, one would have expected a coffee maker and a few coffee cups, but that apparently was too high of an expectation.
Business response:
Thank you for taking the time to review your stay at our hotel, John. We are so sorry that our accommodations did not meet your needs and that you were left feeling disappointed. Since we are more of an extended stay, we allow our guests to customize their experience and only pay for the items that they may need or want to use. This includes a coffee pot and cookware that are all available at the front desk for a small additional fee. We do apologize that this felt like an inconvenience and do hope that all your future trave... read more
Called to let them know I was going to be late and they said my room was held till 7am. When I got there, from the minute the guy checked me in, it was awful. He was in a terrible mood. When I got to the room, someone else was in there. When I went back downstairs, he said they were all booked up and that I got there too late and to leave.
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Best wishes in your future travels.
We came in later and no one was there to check us in. We waited for someone to show up and when we finally made to our room It smelled like cigarettes. The front desk was rude so we left. I called the customer service line and was out on hold for another 1/2 hour and then disconnected.
Business response:
I'm so sorry for the long wait to get checked in! We are different from traditional hotels by having office hours instead of 24-hour staffing. This is one way we are able to keep our rates affordable. Also, thank you for the specific feedback regarding the customer service, Kathy. We will make sure that we address this issue with the front desk team to ensure that improvements are made in this area moving forward. We appreciate hearing from you and wish you all the best in your future travels.
The 1st hotel I stayed with ni hair shampo or hair drayer. $100.00 a night for l8w class 1 star motel.
Business response:
Thank you for taking the time to share your review, Jim. We apologize that you were not aware of our unique amenities. Shampoo and conditioner are available upon request at the front desk and we are so sorry if we did not inform you of this. We do hope that you give us another opportunity to show you a much better overall experience.
Es ist zwar mit einer Kücheneinrichtung ausgestattet aber ohne jeglicher Möglichkeit sie zu benutzen!!! Keine Tasse kein Geschirr, kein Besteck, einfach gar nichts! Zimmer sehr kahl, sehr, sehr laut!
Business response:
We are so sorry to see that we failed to exceed your expectations and that you did not enjoy your time with us. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining s... read more
The property does not have professional and courteous staff and it does not care about their guests. I could not check in and did not stay at the property because there was no one at the front desk for 45 minutes when I went to the property. I should not be charged for this reservation and I should be compensated b y Orbitz for all the trouble and hassle that I have gone thru as a senior citizen. I was forced to look for another hotel at 1.30 am in the wee hours and as a result I could not rest after traveling 8 hours coming... read more
Business response:
Thank you for taking the time to leave us this detailed review of your experience, Harshad. I can't tell you how disappointing it is to see that you have been left with such a bad impression of our hotel because of the problems with checking in and reaching someone at the front desk. We set a high standard for the service and experience that we provide to our guests and we are so sorry that we failed to deliver this during your interactions. Let me assure you that we will address these concerns at the property level so that ... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.