This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
They were doing construction on the second floor. The elevator was filthy from drywall dust & debris. You have to ask for towels at the front desk. If you want the trash to get emptied, you have to take it out yourself. There are no plates or utensils in the kitchenette. There is only a thin sheet on the bed. I asked for a blanket, but never got one. The remote controller didn’t work for the TV. The overall condition of the room was dirty. I had to wipe everything down with bleach wipes. I had to wear shoes the whole time I ... read more
Business response:
I apologize for the condition of your room. In addition to friendly service, we are known for our super clean rooms and we are embarrassed that we disappointed you.
We disliked everything about the property. The poor cleanliness, the terrible smells in the hallways and rooms, the dirty carpet, dirty walls, the front desk hours was were convenient, the blanket was more like a sheet, the air conditioner had a foul moldy oder. Overall the experience was bottom of the barrel.
Business response:
Oh no! I'm so sorry to hear this. Thank you for sharing your impressions, we value what guests like you have to say and we will use your feedback to help us improve. We are so sorry for your disappointing stay with us.
We were there on a business trip for one night. There were roaches everywhere! We had to throw out all the food we had purchased. Badly remodeled rooms. Horrible smell. Definitely do not recommend.
Business response:
I am so sorry to hear about your experiences and impressions of our hotel. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Too much police activity!! Also, impolite Staff. Thought I paid for entire stay upfront,told them I wanted to - they kept banging on the door demanding more money!! Rude, poor accommodations very unpleasant. Will not be back!!
Business response:
I'm so sorry to hear that you had a disappointing stay and I apologize for the inconvenience you experienced. Best wishes in your future travels.
Bugs bugs bugs. Do not stay! BUGS!! Cockroaches, ants and BED BUGS! Changed rooms and the bedbugs were gone but the ants were still in the kitchen area, and the cockroaches were still crawling around the walls. Soda machine ate my money and staff refused to refund $3. While checking the beds for morw bugs I found drugs between tbr mattress and staff acted like it was normal!! This is the most ghetto, disgusting, run down hotel I have ever stayed at. Do not recommend!
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Nasty, bugs, pepole fighting every night, sleeping in the hall ways. GROSS place and rude staff.
Business response:
I'm sorry to hear that this was your impression of our hotel and that we let you down, T.
They put me in a room that had a strong odor of dog urine. The smell was so bad that you could smell it outside the door. The first night I stayed there I tried to put the blanket over my head to block the odor because I felt so sick. I asked to be moved 3 times. 3 days later I got a new room. I contacted the main office to complain and was told someone would call me back. No one ever did. (I had to continue staying there because I was short on funds-otherwise, I would have left). It was a horrendous experience for me!
Business response:
Thank you for sharing your experience, Maggie. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We will use your feedback to help us improve and we are terribly sorry that this stay was disappointing to you.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.