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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk lady was nice. The place looks filthy. The halls smelled bad.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Jorge. Again, thank you for sharing the... read more
TERRIBLE SERVICE. THIS PLACE IS A SCAM! Turned out they had overbooked my stay. They called me to let me know- when I called hotels.com to inform them no one could get hold of the front desk. I was already on my way so I went to the hotel and asked the front desk girl to talk them and she refused telling me that it would sort out on it’s own. The next day I called hotels.com and let them know I had a different hotel outside of their services and demanded my money back- again they couldn’t get a hold of the front desk. Hotels... read more
Business response:
I’m so sorry to hear about your reservation and check-in confusion and can tell it was a frustrating experience, Cindy. I hope your future travels are always smooth and truly wonderful.
Money stolen at Woodspring Gainwsvile On thursday night i came down to pay for one night friday . Meredith front desk person stated i did have to pay until sat.( new reservation). My card was changed on fri. Afaternoon. Without contacting me...i came in paid for next week, didnt own 0 balance at that time. At afternoon change 162 for 2 nights extra. Came in was told by Meredith would look in to it. Manager would call. No one called. Called back waa told manager reciewed tape showing me paying for 1 night but i have stayed fo... read more
Business response:
Our goal is to provide an at home like stay to all our guests that is full of hospitality from our knowledgeable staff - and we are deeply sorry that the issue you had with the billing, subtracted from your experience, Norika. We strive to deliver a high standard of all-around service, especially when it involves the interactions with our staff. We are saddened to see that we fell short in this area during your time with us. Let me assure you that we will address this issue on a property level to make sure that we are workin... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Norika. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I had to do finish a project for a very important client, WiFi would not work because my last name was spelled incorrectly or something but couldn’t find out because there is no one to talk to after 8pm I called IT number for the WiFi was on hold for 40mins and the guy called you the hotel as well and could not get a hold of anyone. He had to manually connect me to the internet, after about 2 hours I was able to get wifi on my computer. Horrible experience
Business response:
Thank you for your feedback, Fernando. We are so sorry for the wi-fi troubles during your stay. We know how important these connections are and we deeply apologize for the troubles that you experienced. We are looking into our internet issues and ensuring that we can deliver consistent connections to all our guests. We hope you will give us another chance next time your travels bring you to town.
No one is there. I askes for a non smoking room and i got a smoking room, on top of that no one was at the front desk so i coukd check out this morning.
Business response:
We sincerely apologize for the mishap with your room and that you couldn't reach anyone at the front desk. We are sorry for any inconvenience that this caused but appreciate you letting us know how we are coming across.
Business response:
Oh no! So sorry to see that you did not enjoy your time with us! Thank you for taking the time to review your stay and let us know how we are doing.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
We are disappointed to see that your stay with us was not the good one that we intended for you to have. Thank you for taking your time to review our hotel.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.