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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Dirty The sheets were dirty and I saw a roach. I did ask to be switched to a different room and the did switch me.
Business response:
Oh no! We are deeply sorry that you experienced this issue during your stay. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
ROACH motel Mgmt would not return emails or phone calls. Provides below average comfortability with no compensation for valid proven concerns. Needs major exterminator assistance! Your better off sleeping in your car and using the bathroom/shower at a travel plaza. We attempted to handle this with mgmt but he/she/they didn’t return any calls or emails.
Business response:
I'm sorry to hear that you did not have a good experience. Thank you for letting us know of an insect sighting. We take this very seriously and we are so sorry for disappointing you as we handle this situation. We appreciate hearing from you.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
We are so sorry you were not pleased with your stay. Thank you for rating our hotel.
The clerk who helped me was so rude. I had to dial 500 and wait like 5 minutes for her to come to the front desk. When she came to the front desk, she didn’t greet me, and when she was working on my reservation she got a message probably from her friend and she answered her and then called her and they were talking. She had no manners. Beside that rooms were smelly but it was clean enough.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.