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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved a non smoking room. They put me in a smoking room and there weren’t any non smoking rooms to change me to.
Business response:
Thank you for your comments, Lynneia. We are so sorry that your stay was not the exceptional one that we intended for you due to the issues with your room assignment. We are so sorry for the oversight and will make sure that we address this with the property for further review and action. Thank you for allowing us to host you and we wish you all the best in your future travels.
Paid for the room with a sofa and got the smaller room. You could smell the smoke thru the walls and you could hear people talking next to and above you.....
Business response:
Thank you for your review. We are so sorry for the offensive odors and unpleasant noise levels that you experienced during your time with us. One of our main objectives is to address all our guests concerns in an efficient manner and we can't tell you how disappointed we are to see that we fell short in this area during your time with us. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
The front desk staff was very rude, could be better without her there.
Business response:
Thank you so much for taking the time to review your stay at our hotel, Mara. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
A Stench of a Review First impression from the outside, OK. Inside, had to wait 15 minutes to check in, and there was no non-smoking available. When I entered the hallway to elevator, the stench from smoking was overwhelming, and after stepping off the elevator to 4th floor it was worse. The smell followed me into the room. Had I not been late for an appointment I would have checked out. The only salvation was turning on the heater on return, which freshened the air. But the smelly smoke smell permeated the room, including t... read more
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Don. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
ORST HOTEL EVER This was a horrible hotel. It was so disgusting that we didn’t even stay. My daughter was in the parking lot puking! We have reached out to the corporate office, after being hung up on by the hotel, and have been told they do not give refunds. I will be contacting my bank! Whatever you do don’t stay here.
Business response:
Thank you for your review, Madolynn. We are so disappointed to see that you did not enjoy your time with us and that we left you with such a negative impression during your time with us. We sincerely apologize that we did not meet your expectations and will use your feedback to improve the overall experience that we deliver to our guests. We hope that all your future travels are wonderful ones.
Business response:
We are so sorry that you did not enjoy your stay with us. We hope that you give us another opportunity to host you the next time your travels bring you to the area.
Business response:
We are so sorry that you did not enjoy your time at our hotel. We hope you give us another opportunity to host you and show you our improvements. We do hope that all your future travels are wonderful ones.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Bed horrible, pillows horrible. There were blinds but no curtains. Thus, bright as day during the night.
Business response:
Thank you for taking the time to review our hotel, Matt. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.