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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sorry to hear of your unhappiness with your stay please let us win your trust again!!
Never again I'm in loss of words...this hotel is bad...First of all check-in was a disaster. The receptionist checked me in a room that was already occupied and then sent me to a smoking room while I'm allergic to cigarette...lots of very weird customers, I didn't feel safe during my stay there...they mentioned limited service in the website...there is no service whatsoever....will never never stay again....
Business response:
Sorry to hear of your unhappiness with out hotel. Please let us win your trust back.
Nice Hotel But Beware Of RUDE Front Desk Associate Must Say Hotel Was Very Nice, Room Was Clean And Smelled Fresh. BUT... Customer Service Was Horrible! Walked in at 2:50 and was told to come back in 15 minutes because check in wasn't until 3, now I totally understand that but come on Now it's Wednesday and I'm pretty sure there were rooms available and maybe just maybe if she didn't roll her eyes and have a rude tone things would have been ok. But no she then proceeded to tell me I neeeed to leave the loby because there's n... read more
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Stripped down The WoodSpring suites in Gainesville va is not a hotel. There is no maid service no coffee maker( I had to but a pot cup and coffee) no shampoo no hair dryer no glasses dishes or utensils. The only "amenities " were 2 threadbare towels ( never changed) and 1 small bar of soap. I have never experienced anything like this facility. It was clean and the air conditioner worked. That's all that was decent
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
IS THIS A HALFWAY HOUSE? WHERE IS THE LOBBY? IT SMELLS LIKE SEWAGE AND STINK BUGS. I WOULD NOT RECOMMEND THIS PLACE TO MY ENEMIES WHAT AN UNHAPPY, UNUSUAL EXPERIENCE I HAVE NEVER BEEN TO AN HOSTILE, RUDE, HUGELY UGLY PLACE PLEASE CLEAN IT UP
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Unpleasant stay The room was ill equipped. For a room for four there were just 2 towels and 1 soap. Nothing else - we had to ask for more. Definitely overpriced. I will avoid this hotel.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
No coffee in the room or even the lobby. No coffee shop without driving. No Iron or ironing board in the room. No lamp on the nightstand.
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
No service at desk, repeated calls to bring someone to desk, customer service was very lacking.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.