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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful accomodations The hotel was... well it was very low quality. Dirty sheets, thin blankets, two towels for the entire week, a few roaches here and there. The front desk clerk was kind enough to give us the things we needed on occasion. However she was only on site from 10am to 5pm.There was no housekeeping services, no 24 hour front desk service, no free wifi, and no breakfast. The hotel across the street, Hampton Inn, had all of the above.There was nothing praiseworthy about it, and it made our days longer knowing that ... read more
Business response:
We apologize for your inconvenience and hope that you will try our hotel again in the future.
Had roaches in the room and the toilet was broken.
Bad Un polite people also too noice staff not friendly
Business response:
We apologize for any inconvenience you may have had during your check in
For business travel; give it a miss. Advertisement for free Wifi only applies to one device & wifi service was unreliable & slow.
Business response:
We do apologize for the WIFI issues you had during your stay. We are constantly trying to improve our guest WIFI experience.
Poorly designed, noisy guests I'm not very picky about hotels but this place was disappointing. There are lots of contractors staying here which equals loud music, fighting in the hallways, etc. Rooms are poorly designed which equals no hooks in the bathroom for hanging clothes, towels, etc, and not enough cabinets, drawers, etc. Some of the desk staff acted uncaring and unmotivated except for Sarah who cleans the rooms...she's a gem! The building is next to a busy highway and a railroad track, but the noise in the hallways ... read more
Business response:
I do apologize for your inconvenience and unhappiness with our location in Gainesville, VA. I am happy to hear that you get to visit the sites in the area.
Unable to check me in, and will not issue a refund This hotel has an absolutely pitiful excuse for a lobby and a customer service department. I am not one to usually complain, but this place in particular really annoyed and inconvenienced me. I came to check in at 10:05 pm. When I arrived at the lobby the counter was closed and there was a little board saying that if you're checking in after 10:00 pm, dial extension 500 and someone will help you check in. I dialed the extension and heard the phone ring on the other side of t... read more
Business response:
We apologize for not meeting your expectations. Please let us win your trust again.
Business response:
I apologize for your inconvenience
Stuff was horrible rude! Never seen a person as the lady was who checked us in!
Business response:
I apologize for your unhappiness with our staff and hope you come back to visit us in the future. We will address the issues.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.