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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price of the hotel I was expecting a lot more! I've stayed in hotels I've paid less for and gotten more. Third floor smelled like there was a dead rat somewhere. Usually hotels have the complimentary soap and shampoo, but not here. And by the time we got back to our room the service desk was shut down. The lighting situation was horrible. One switch for all three ceiling lights which only had one setting which was to blind you. Not even lamps by the bed. I'll sleep in my truck before I pick this place again. But of c... read more
Business response:
We apologize for your inconvenience.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Pass. Reserved a nonsmoking room-arrived with none available, put in a smoking room that reeked of smoke; all fixtures, beds etc. bargain-basement. Staff was courteous. Avoid unless sleeping in your car isn't an option.
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Room was unclean, sheets did not appear to be washed, hair all over bed and bathroom
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We are so sorry for disappointing you.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
I’m Proffessional At 1am my boyfriend and I checked in after getting of the road. When I entered the hotel the shutters were down to check in. After making a call on the phone in the hallway someone said someone would be with us in a few seconds. When the woman arrived at the desk, I was welcomed by the woman’s hands. She said that they don’t open till 7am. We did the whole check in process with the shutters down. Poor customer service.
Business response:
I deeper apologize for the inconvenience. I hope you come back to visit us again in the near future.
No small reading light by the bed, only bright overhead lights; no shampoo; no hairdryer; kitchen dirty with food pieces & not equipped with anything -- who carries their own cookware on trips? I can understand no continental breakfast but not even a coffee pot in the room? Room carpet filthy, obviously not swept in a long time; mattress kept sliding around on the frame. I stay at various hotels rather frequently & this one was VERY disappointing.
Business response:
Good morning Silvis, I apologize for the unhappy visit you had at WoodSpring Suites. We strive daily to improve.
Didnt give me the room I bought, and the fat girl in the front desk was very very rude. she had attitude and seemed like she hated her job.
Business response:
Good morning We apologize for your inconvenience. Thank you for staying with us.
Nothing for guests There were no toiletries, not even a coffeemaker. I was expecting more especially from an Extended Stay hotel.
Business response:
We apologize for your inconvenience/ We do offer these items at a low price at the front desk.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 927 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.