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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating, Richard. I'm sorry we did not exceed your expectations and wish that our accommodations had better met your needs during this stay.
The place was kind of like hostil, no lobby. Peole waiting for food delivery. Looks very nice from the outside. It doesn't feel like a hotel that I used to. The smell musty, doesn't feel like hotel. Phone were not like regular phone that you see in hotels.
Business response:
Thank you for taking the time to review and rate your stay with us, Andi! We hate to see that you were not satisfied with your stay and will make sure that we address these concerns with our team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Rick. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Do not stay here. You can hear everything thats happening outside and in all of the rooms surrounding yours. Very noisy highway and other tenants. Hallway smells like sweat and cigarettes. I ended up leaving and staying at another hotel. Very bad.
Business response:
Thank you for the review of your time spent at our hotel, Kyle. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
We are so sorry that your experience was not the exceptional one that we intended for you. Thank you for allowing us to host you and we wish you all the best in your future travels.
Two guys were able to enter our room in the middle of the night.
Business response:
Oh no! We are absolutely shocked to hear of your concerning claims! We can assure you that your safety is top priority, and that our staff acts swiftly when any such incidents are reported. We are disappointed that this happened and are so sorry for any inconvenience that this caused. We will make sure that we communicate these concerns with the team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Bernard gives deals to who he picks and chooses, you really need to check your books and the funny looking ladies are very rude with woman. I also found two bed bugs in the room. Definitely would not stay again!!
Business response:
Thank you for your review. We are pleased to see that you enjoyed the room but apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that we did not satisfy your expectations in this area, along with the possible pest sightings. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones.
Business response:
Thank you for rating your stay, Michelle. We hate to see the lower rating and are so sorry you did not enjoy your time with us. We do hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.