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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
n/a
Business response:
Thank you for your rating, Carol. We are so sorry for any issues that you had while with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
Parking lot was full of trash. Lobby had a strong odor of dogs. Room was not clean. Boogers on the bathroom walls. Pubic hair in the tub and on the bathroom floor. Floor was sticky in the main room and bathroom. Odors were masked in the hallway and still reeked of smoking and dog urine.
Business response:
Kenneth, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We will make sure that we address these concerns with our housekeeping team for proper action and resolve. Best wishes in all your future travels.
Showed up to find someone lying on the bed in our room, eating. Immediately closed the door, and went to the front desk, where they tried to make out as if there had been a staff meeting in the room and they just hadn't left yet. Was told they'd get it cleaned up and we could go back up in 20 minutes. Came back 45 minutes later to find the person gone, but hair still all over the sheets. Absolutely nothing had been done to clean or change the sheets. Went back down to the front desk to tell them we were unhappy and would not... read more
Business response:
Oh no! We can certainly understand your frustration and concern over finding someone in your room upon arrival. We absolutely hate that this was your experience with us and we will make sure that we address this concern with our team to avoid this happening in the future. We hope that all your future travels are wonderful ones.
It felt like people were living there- wasn't aware there was a kitchenette in the room- the room next door smelled like they were having a fish fry and stunk up the fourth floor. If i had another option or it would have been refundable i would have never walked in.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating, Alejandro. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
No service at front desk. Basically no one home. No toilet paper in the room. Everything was worn and tired looking. All most like a homeless shelter. Awful!
Not suited for an overnight stay(which is what we were looking for). It is pretty much long term stays only as far as I could tell. More like an apartment building. Very Noisy. No carpeting in hallways, rooms, anywhere. Guest service desk was in a hallway. I will not be back.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. Thank you for shining a light on the areas that we can improve upon.
Holes in doors and no staff to check us in. The room smelled like smoke. We won’t be back.
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Very unprofessional and disrespectful I was very uncomfortable with the front desk attendant. He made me and the others very uncomfortable he was somewhat stalking us. Asked one of us for our numbers which is very unprofessional and flirting with us every-time he seen one of us alone. There were also stains on the walls hair on the towels and he acted like he couldn’t give us cleaning supplies to clean up! Very rude and disrespectful!
Business response:
Thank you so much for your review and for providing us with this important feedback, Phoenix. We are shocked to hear of your concerning claims as we have a zero tolerance for such behavior. We value our guests safety and work hard to make sure that you are comfortable throughout the entirety of your stay. We can't tell you how disappointed we are to hear that this did not come through for you, but can guarantee that we will look into this in order to improve for all our future guests. Thank you so much for the opportunity to... read more
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.