This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room 317 has either bedbugs or flees The personal was really great but room 317 has either bedbugs or flees cause I broke out & started itching & now have bumps on me that itch!!! Other than that it was fine.
Business response:
Dear Amy, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
No Ice, tv didn't play loud noise (party going on near my room)
Business response:
We are truly sorry for the noise issue you encountered due to the neighboring guests and regret your stay was not a pleasant one. We wish we had the opportunity to address the noise problem while you were here as we would have done our best to ensure you were comfortable. Also, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will afford us an opportunity to redeem ourselves in the futur... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Non smoking room smells like pure smoke
Business response:
Daniel, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
The front staircase has one of the foot wide concrete steps just dangling, and the only thing preventing people from using the stairs is the measly piece of caution tape that is on the floor. There's trash laying around in every hallway. The maids were useless when we asked for new towels, saying "i dont even got none". We went into the suply room on our own and got towel. She forgot to close the door before she lied.
Business response:
Danielle, thank you for being our guest. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel... read more
we reserved a double non-smoking room, and once arrived at the hotel they were “overbooked” for double rooms and the cleaning staff hadn’t cleaned the rooms after we arrived after check in time (after 3pm). they gave us instead 2 single smoking rooms, and didn’t charge us more, but the hotel was unprepared and everyone arriving at the same time as us didn’t get their desired double rooms either. the staff was kind despite the issue, but it was disappointing having smoking rooms that smelled and were not what we paid for.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and that ruined your stay. On your next visit, we will try our best to allocate you a room which best meets your need. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
They give a way your room even if you paid. Gave away the room that I already paid for.
Business response:
James, thank you for your feedback. We apologize for not accommodating you in the room of your choice. Please be assured that we have shared your concerns with the concerned teams, and we’re reviewing the situation in order to make sure such incidents are prevented from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The room had damages. The toilet paper holder was broken. The door to the bathroom had a big hole in it. The maid service apparently was only weekly, so had to stop to get towels every day. Trash had to be taken to trash bin by me every day. Linens weren't very good. Staff not especially pleasant, and slow at doing things.
Business response:
Thank you for posting a review of your stay. We apologize for the average condition of the room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problems you mentioned immediately. Also, know our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is... read more
OK for the price but not quiet. It's no frills and cheap, which is totally fine - but other guests for pretty much all the nights I was there on both sides of me where super loud and partying late into the night. Walls are super thin so it's not very quiet if that's what you need.
Business response:
Josh, thank you for reviewing your stay. We apologize you were disturbed at night by noise from other guests of the hotel. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.