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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Very Happy! This extended stay did not have the kitchen amenities that it showed online. The stove did not work. The refrigerator did not work. There was no bathroom mirror. Found 1 dead roach and 1 live one. There was also no housekeeping for the 2 days we were there.
Business response:
Fatima, thank you for being our guest. We apologize for the maintenance issues and the insects you encountered in your room. We have shared your concerns with the appropriate individuals, and the room you occupied will be professionally inspected and treated as a precaution. We are also sorry for your disappointment during your stay. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee.... read more
Marked off my lis... terrible stay Our room didn’t get cleaned the whole time we stayed there and we were there from Friday to Sunday DO NOT STAY HERE UNLESS YOU HAVE NO WHERE ELSE TO GO.
Business response:
Jessica, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Ma... read more
STOP RECOMMENDING THIS PROPERTY BEGORE YOU LOSE YOUR REPUTATION !! I HAVE PICTURES OF THE COBWEBS IN THE CORNERS AND THE DISGUSTING SHOWER. I WAS COMMITED FOR A 5 DAY STAY AND COULD NOT AFFORD TO GO SOMEWHERE ELSE ! NEVER ONCE WAS MY ROOM CLEANED OR SHEETS CHANGED. THERE IS NOT ENOUGH CLOROX TO GET THE FILTH OFF MY BODY !! NEVER EVER NEVER AGAIN..OF COURSE IF YOU ARE TRASHY AND LOVE THE SMELL OF MARIJUANA..PERFECT FOR YOU ,😠😠😠
Just Don’t On arrival we had to change rooms, due to hair all in the shower and dried crust of different colors on the sheets. We were accommodated immediately to our surprise and got another room that on the surface looked clean and neat. Upon getting settled in however we noticed the millipedes, and two little bugs in the tub. That should have been our 3 red flags. We were unable to sleep until about 3am because we had people walking around, drinking and loudly congregating near our room. When we finally started drifting t... read more
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your rooms. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We also apologize for the unsatisfactory service of our front desk staff and will remind them to be more diligent going forward. Thank you again, and we hope ... read more
I didn’t like anything staff was rude rooms were dirty sheets not clean and furniture very old and out dated
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and the behavior of our associates. We consider your feedback very important, and thus it has been shared with the appropriate team s, and we will take the appropriate steps to prevent these problems from happening again. Your feedback for the furnishing is shared with appropriate individuals in an effort to improve our future guest experiences. Please consider giving us another chance to provide you with a much better stay on a future date. ... read more
Bed bugs 2 words; bed bugs . . . .
I like the free WiFi and that they offer complimentary breakfast, staff was nice but everything else I hated. Extended Stay is usually pretty good but the stairways smelled like urine, the room smelled like smoke. The carpet was stained all is and looked dirty, so did the counters and bathroom sink. Furniture needed to be upgraded and there was cigarette burns in the blanket and a dead roach on kitchen sink.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. On a positive aspect, we are pleased to know you liked our associates. We hope you will consider staying with us again so that we can provide you with a much better stay... read more
My stay on August 1st was horrible. The carpet was filthy and spotty. The room was very dated with dingy pillow cases, one of the wash clothes in the bathroom that was supposed to be clean, looked as if it had been used, or it may have been used for cleaning (dirty). The bath tub looked as if a layer of it was peeled away. There were traces of food left in the sink. One side of the ironing board worked properly, but the other sided was broken, and the iron wet my clothes while using the steam function.
Business response:
Karen, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity t... read more
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.