Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way

Business response:

Dear Guest, we are so very sorry to have left you with such a poor first impression and that our staff was not responsive to your concerns and observations. We can assure you we have our guest's best interests in mind and always work to provide safe and comfortable accommodations. We apologize for not meeting your expectations. We love our family guests and we would like an opportunity to make this up to you on a future visit to the area. We are confident we can restore a more favorable impression and show you the high stand... read more

Business response:

First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We apologize for the maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned team, and we're working with them to fix the problems you mentioned immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the cleanliness issues you had in your room and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management