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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing was enjoyable about this property the room was nasty didn’t even end up staying. I simply left as I knew the staff would have cared less
Business response:
Thank you for your review of your recent visit. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
DONT GO THERE Too much to tyoe...marijuana smell in room, hallways, door open naked woman in bed, beds looked slept in, pills and paper on floir, really awful, people hanging out late at night. Dusnt feel comfortable wuth me and 3 children. Left same night and went back home
Business response:
Thank you for visiting our hotel and for posting your review. Please accept our apologies for the cleanliness issues with your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We value you as a guest and hope we have the opportunity to welcome you again in the futur... read more
Hotels.com allow me to reserved at 12 am. We got there and the hotel office was closed. We couldn’t get in and we lose our money.
Business response:
Carola, we are sorry for the inconvenience you faced with the lack of assistance from our front desk. We hope you would have cleared your queries regarding charges with the third-party website you booked through, if not, we will suggest you reach out to them. Thank you for your feedback. Sincerely, Hotel Management
Don't book, pay a little more for a better place. Sadly this place is run down, my room was dirty, small dead roaches in the bathroom, burn marks on the sheets, smoking neighbors all night, and smoke was coming into my room, mold in the bathroom, dirty carpets. I could not sleep well due to the smell and noise. Very sad continental breakfast. Never coming back.
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Sincerely, Hotel Managem... read more
Exterior and location of ESA is good. The condition of my room was the worst: The carpet was gross, dark stains everywhere, bedding was old but appeared to be clean, there were holes in the ceiling, the smoke detector was missing, furniture is old and worn, one of the lampshades was broken, and I could clearly hear conversations in the next room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Dump in Greensboro Reservation was misplaced, even though I confirmed the day before. Light didn't work when I entered the room. Window shade was partially dislodged, with gap covered by a towel from the bathroom. Mold in the bathroom ceiling. No receipt when I tried to check out in the morning. Overall, a disgusting place to spend the night.
Business response:
Kevin, we are sorry for the problems you experienced with lights, window shades, and your reservation. We also apologize for the cleanliness issue you encountered in your bathroom. We never want to disappoint our guests, and we assure you that corrective actions will be taken so that we can provide you with a much better stay going forward. Thank you for choosing our hotel, and we hope to have another opportunity to host you the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.