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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were very friendly, but the rooms needed to be updated or cleaned. Room were in poor condition and dirty.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The room was permeated with the distinct odor of cat urine and smoke. Nearly all the fixtures were rusted out and both mold and mildew were omnipresent. Lastly, when I turned on the light in the kitchenette, roaches scattered to darkness. Outright unacceptable.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. S... read more
This was the nastiest, grimiest, most disgusting place I have ever stayed. Bloody mattresses, holes punched in doors, mirrors missing in bathroom, no drain hardware in tub, TUB DIRTY, kitchen area cupboards all covered in junk, handles dirty, refrigerator and freezer dirty, half the outlets in the room don't work, half the lights don't work, rednecks pounding on the door 20 minutes after I got there, the security lock on the door was hanging on for dear life, a guy had his stuff stolen while he was gone for the day *i overhe... read more
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. We truly hope you will consider giving us another opportunity to serve you bette... read more
DON'T GO. JUST DON'T. BUGS!!!! EVERYWHERE BUGS!!! ABSOLUTELY DISGUSTING FACILITY.
Business response:
Suzanne, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area... read more
some staff great and others rude and definetly not a customer service job person
Business response:
Thank you for being our guest. Please accept our apologies regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Gggg
Rooms were gross The rooms were dusty and dirty! The quality of air was extremely poor. Cleanliness needs to be a priority at this place!
Business response:
Carlos, please accept our sincerest apologies for the disappointing stay. We are committed to providing our guests’ with clean accommodations, but it seems we miserably failed to do so while you were here. We understand your concerns and have asked our housekeeping team to immediately take action so such mistakes are not repeated again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.