Extended Stay America Select Suites - Greenville - Haywood Mall

Business response:

Dear Guest, Thank you for reaching out regarding your reservation. If your reservation was made through a third-party platform, Expedia, all payments and cancellations are managed directly by their team. To ensure a prompt resolution, we recommended that you reach out directly to Expedia, as they can best assist with refund-related inquiries. While we are unable to process financial transactions for external bookings, our team remains available to provide any necessary documentation or support to help expedite your request. ... read more

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate you bringing these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Si... read more

Business response:

Dear Cheteka, Thank you for taking the time to share your feedback with us. While your review is brief, we truly value every opportunity to hear from our guests as it helps us understand your experience and areas where we can improve. Our goal is always to provide clean, comfortable accommodations and friendly service that meets your expectations. Should you wish to share more details, we would greatly appreciate it. We look forward to the chance to provide you with an even better stay in the future. Sincerely, Hotel Managem... read more