Extended Stay America Select Suites - Gulfport

Business response:

Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. It is our goal for guests to have a positive experience when staying with us and we apologize for the smoke smell and maintenance issues that you experienced. We will make sure that we address this with our team for proper action and resolve. 

Business response:

Thank you for your review. We are so sorry for the issues you experienced with our overall amenities. Our goal is to make your stay feel like home and we are so sorry for disappointing you. We are always looking for ways to improve and will make sure that we use your feedback to improve. 

Business response:

Thank you for your review. We are so sorry that you did not enjoy your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for your review and rating, Carla. We are terribly sorry to see that you experienced issues with the unpleasant odors, cleanliness and customer service. This is in no way the high level of service that we strive to give to each and every guest. Please know that we will be speaking to our team at the property so that we can improve and avoid these issues in the future. We hope that your future travels are wonderful ones. 

Business response:

We hate to see the low rating, and apologize if we failed to exceed your expectations. We appreciate you allowing us to host you and wish you all the best in your future travels. 

Business response:

Thank you for your candid review, Ashalynn. We are terribly sorry to see that you did not enjoy your time with us due to the issues with the unpleasant odors, customer service and delay in checking in. We pride ourselves on delivering a super clean, comfortable and pleasant stay that is full of great customer service, and we can't apologize enough that this did not happen for you. We will make sure that we take your feedback and use it to help us improve in these areas for all our future guests. We wish you all the best in y... read more

Business response:

Thank you for your feedback, Danielle. I'm sorry we did not exceed your expectaions and wish that our accommodations had better met your needs during this stay. 

Business response:

This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter, Karl. Thank you for shining a light and the areas that we can improve upon, and we hope we have another opportunity to show you a much better experience. 

Business response:

Thank you for your detailed review. We are absolutely shocked to hear of your experience, Jermaine. Are staff works hard to create an experience that is full of great hospitality and feels like home. We can't apologize enough to hear that we may have fallen short in delivering this but can assure you that we will do everything we can to prevent this from happening in the future! Thank you for letting us know how we are coming across and we wish you all the best in your future travels.