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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Charged after I paid Expedia. Place smells like a meth lab is dirty and crawling with bugs. I left and found a clean motel 6.
Business response:
Thank you for your review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
The beds were too small. The room wasn’t the cleanest and there were roaches. Couldn’t find staff to get extra towels and couldn’t access the internet
Business response:
Thank you for sharing your experience. I'm so sorry for all of the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We can assure you that we will address these concerns with our team to improve in these areas for all our future guests.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
I hated the entire stay. Definitely do not recommend this hotel for family trips.
Business response:
Thank you for your review. We are so sorry that your experience did not exceed your expectation during such a troubling time. We are constantly looking for ways to improve and will use your feedback to help us do just that. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Latisha.
Our room was roach infested. Roaches were in the bathroom and the kitchenette area. We didn’t keep food in the room for this reason. The vending machines were empty. & we were instructed to purchase our own towels. This was a waste
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Roaches in the room microwave dirty toilet seat in bad condition shower with mood room smell terrible no amenities no toilet paper front desk is not available 24 hours no ice machine
Business response:
Thank you for candid and detailed feedback. We are so disheartened to see that you experienced issues with cleanliness, lobby hours and pest sightings during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
1-Got over charged 2-A/C wasn’t working good 3-No towels 4-lady didn’t have good customer services
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
The property was not the cleanest. We found a dead roach and 2 live roaches. They only had 2 pillows on each bed and when I requested more I was informed they did not have pillows. The bed was uncomfortable and appeared to be broken. The bathroom had 2 lights out and a half used roll of toilet paper. If they are concerned about COVID why did we use the same roll of toilet paper as the last guest? I was not please with my stay.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.