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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have roaches and I had to sweep up my room before moving in. Including sweeping up what looked like rat poop from my room, but they states it was dog food. No internet in room 102.
Business response:
We can't tell you how disappointing it is to hear that you experienced pest sightings during your stay with us. We can assure you that we will address this with our pest control provider for immediate action and resolve. We do hope that all your future travels are wonderful ones.
DO NOT STAY AT THIS HOTEL ROACHES! DO NOT STAY AT THIS HOTEL, I mean unless you like an infestation of Roaches. Their pictures are not updated! This place and rooms do not look like the photos at all. The price is also WAY to much for this kind of service and stay.I am not a hotel snob, but I have never seen anything like this before, my friend and I could not get out of there fast enough. We had to end up driving 2 1/2 hours back home. I have never seen so many roaches in my life, I mean all over the FLOOR the BED, even as ... read more
Business response:
On behalf of our entire staff, please accept our sincerest apologies regarding the disappointing stay that you encountered because of the insects, Kourtney. We want you to know that these types of reviews are not overlooked, and we work extremely hard to provide the absolute best service possible to each guest that stays with us. We can assure you that we are working diligently with this location to address and fix this issue promptly to eliminate this experience from happening to all our current and future guests. Though di... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. We would love to welcome you back if you are in need of a simple, affordable stay. Best wishes in your future travels.
Amenities Wasnt satisfied, no ice no pooland i had to go down to front desk every time to exchange used towels to get clean ones. The bed was too small for two people. I would like some of my money back please.
Business response:
Thank you for your feedback, Judas. We are terribly sorry to hear that you had such an unpleasant stay with us due to our unique amenities and that our bed did not meet your expectations. We strive to give each guest an exceptional experience and we are so disappointed that this did not come through during your time with us. We do hope that all your future travels are wonderful ones.
Our stay was HORRIBLE, the room was dirty as can be. Service was horrible also, it smelled once you walked in the building to the front desk.
Business response:
Thank you for your review, Shakira. We are so sorry to hear that you were dissatisfied by the cleanliness of your room and got a negative impression of our staff. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room and less than the exceptional service you deserved.
Disappointed It was disgusting
Business response:
I'm so sorry our accommodations did not meet your needs during this stay, Roger. Thank you for letting us know how we are coming across and what areas we need to address.
We loved the man at the front desk! After check in we found 3 cockroaches within a minute of being in the room. Two adults and a baby sized one. We went back down and left. The man was very graceful about refunding us and we left.
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
The beds are hard It clean but it looks like a project hotel. The smallest microwave I have ever seen.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us, Maria. We also apologize that you did not enjoy the exceptional stay that we intended for you to have. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.